Direct Response Representative

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Direct Response Representative
Raleigh, NC, United States (Onsite)

Role Overview:
Drive early stage revenue growth by converting high intent inbound demand into qualified pipeline while shaping how organizations evaluate modern customer experience technology. This role directly influences how prospects engage with Genesys by guiding them from initial interest to meaningful sales conversations that accelerate pipeline creation. At Genesys, we enable organizations to deliver empathetic, AI powered experiences through the Genesys Cloud platform, and this position plays a critical role in helping customers understand and realize that value from their first interaction. You will partner closely with sales and marketing to ensure every qualified lead translates into measurable opportunity, while developing the consultative selling skills needed to grow into future direct sales roles. This is an onsite role based in Raleigh, North Carolina, requiring regular in office presence and collaboration with cross functional teams.

Key Responsibilities:

• Manage inbound lead flow to ensure rapid qualification and conversion into sales ready opportunities
• Drive pipeline growth by identifying customer needs and aligning them with Genesys Cloud capabilities
• Engage prospects through consultative conversations that uncover business challenges and decision drivers
• Deliver high level product demonstrations that clearly communicate platform value and differentiation
• Partner with sales teams to transition qualified opportunities and maintain strong pipeline momentum
• Apply structured prospecting techniques to expand engagement within target accounts
• Track performance metrics to improve conversion rates, responsiveness, and overall effectiveness
• Maintain consistent follow up practices to accelerate deal progression and deepen customer engagement

Required Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience through military service
• Strong written and verbal communication skills with the ability to engage professional audiences
• Comfort using digital tools, CRM systems, and sales enablement platforms
• Ability to manage multiple priorities, meet deadlines, and maintain attention to detail
• Demonstrated ability to collaborate effectively within cross functional teams
• Curiosity and willingness to learn new technologies and sales methodologies
• Strong organizational and time management skills
• Interest in building a long term career in sales

Preferred Qualifications:

• Internship or early experience in sales, customer service, or lead generation
• Exposure to SaaS, cloud platforms, or customer experience technologies
• Familiarity with CRM systems such as Salesforce or similar tools
• Demonstrated ability to meet or exceed performance goals in academic or professional settings

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.