Specialist II, Enrollment Services
 Pellissippi State Community College | |
paid holidays, sick time, 401(k), 403(b), employee discount
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 United States, Tennessee, Knoxville | |
| 10915 Hardin Valley Road (Show on map) | |
 Jun 10, 2026 | |
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Title: Specialist II, Enrollment Services Department: Records Classification: 2m - hybrid mobile Pay Rate: $38,780-$47,460/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application. Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references. Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference. Personal references (friends, clergy, customers, relatives) are not considered acceptable references. A professional reference such as a previous or current co-worker may be used as one of the references. Position Summary: The overall function of this job is to be an initial point of contact for graduation issues, questions, and communication. Ensure compliance with degree requirements for graduation in accordance with TBR/SACS policies and procedures. Co-oversee the graduation workflow, serve as primary backup to Degree Works (coding, maintenance, problem resolution) and Course Program of Study issues. Answer phone and email inquiries related to complex registration, pre-requisite checking, major change, transcripts, transcript articulation and enrollment verification issues as well as process those as needed. This position requires knowledge of all Records office processes and will assist with those as needed. Essential Functions: 30% Analyze graduating students' records for compliance with graduation requirements. Serve as initial point of contact for faculty, staff and students to resolve graduation, Course Program of Study and DegreeWorks issues. Serve as primary DegreeWorks backup to Degree Progress Coordinator including the ability to code and maintain DegreeWorks. Co-oversee graduation work flow and resolve any issues. Initiate graduation related communications, process graduation data and maintain online graduation files. 25% Be a lead point of contact for information and problem resolution of Admissions and Records functions for faculty, staff and students. 20% Respond to tickets, Teams, email and phone inquiries. 15% Process transcripts, enrollment verifications, major changes, and transcript articulations. 10% Assist Manager of Records and Registrar as needed. Other duties as assigned. Job Requirements: Minimum of a Bachelor's degree and one year of experience working in higher education in admissions and/or records departments OR an associate's degree with three years of full-time higher education work experience. Part-time work experience is calculated at 50% credit of full-time work experience. The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College. Skills/Abilities:
. Physical Demands: A normal degree of mobility and minimal exertion is required for the position. Long periods of sitting and computer usage are required and some standing is necessary. Manual dexterity is necessary for data entry. Lifting is not usually required, but if so, it is very minimal and would not exceed 10 lbs. This position receives a high number of telephone calls daily and requires the ability to respond to inquiries (status, requirements, problems, changes clarifications, etc.) The ability to effectively communicate is vital and the ability to hear is necessary. Clear vision is necessary for accuracy when analyzing graduation audits, curriculum, programs, and other documents and entering the information in the student database. Hazards: The work environment is typically not conducive to physical injury or illness. Full-time Employment Benefits:
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354. If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu. If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. #mrp | |