Tourist Information Counselor

The Department of Transportation is seeking a Tourist Information Counselor who enjoys meeting new people and sharing useful travel details. This role lets you support visitors as they explore Pennsylvania and helps strengthen tourism across the state. Your guidance and teamwork will create positive experiences for guests throughout the year. Be part of a welcoming environment where your work helps travelers feel informed and confident.

This position focuses on providing visitors with accurate travel information and helpful guidance at a Northampton County Welcome Center. Your work will support tourism efforts and strengthen communication with travelers and partners. As a Tourist Information Counselor, you will perform the following duties:

• Visitor Assistance: Provide travelers with directions, lodging information, and details about attractions across Pennsylvania
• Tourism Outreach: Support special programs and participate in tours and travel events to promote statewide tourism
• Center Operations: Open or close the Welcome Center as needed and maintain clean, organized displays and supply areas
• Information Management: Prepare daily reports, track visitor counts, and maintain accurate inventories of literature and materials
• Communication Support: Share questions and concerns with supervisors and assist with internal and external communication tasks
• Safety Awareness: Follow safety procedures, report hazards, and act responsibly to protect visitors and staff

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Part-time temporary "on call" employment.
• On Call shifts can range from 7:00 AM to 7:00 PM, (temporarily hours are 9:00 AM to 5:30 PM), 7 days per week.
• Shifts vary and working hours are based on operational needs, to include reporting during periods of inclement weather as needed to serve the traveling public.
• Telework: You will not have the option to telework in this position.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Northampton County PennDOT Welcome Center: I-78 West: I-78 westbound, 1/2 mile west of PA/NJ border, Easton.
• You must have the ability to report to work within 1 hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public contact.
• High school diploma or equivalent

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.