|
Find your calling at Mercy!
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.
Position Details:
Patient Service Representative - Mercy Clinic Neurology
10012 Kennerly Road, Suite 404 St. Louis, MO 63128
Schedule: Monday to Friday, 40 hours/week
Qualifications:
Responsibilities:
Greet and register patients; verify identity and manage checkin/checkout Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow Maintain accurate registration, EHRs, and assigned work queues Handle patient concerns professionally and escalate as needed Manage daily cash drawer, accounts receivable tasks, and payment plans Support EPIC updates, departmental initiatives, and clinic communications Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies Perform other duties as assigned
Skills, Knowledge and Abilities:
Knowledge of medical terminology, insurance, and billing processes Clear and professional verbal and written communication skills Basic computer skills, including accurate data entry Strong customer service skills with a patientfocused approach High attention to detail and accuracy Ability to maintain confidentiality and comply with privacy policies Adaptable, professional, and able to work well under pressure Effective problemsolving and issue resolution skills
Why You'll Love Working Here Exceptional Benefits Starting Day One:
Comprehensive Health Coverage- Medical, dental, and vision through United Healthcare Generous PTO- Up to34 days annually, including holidays, vacation, personal time, and short-term illness Paid Parental Leave- Supporting you and your growing family 401(k) with Employer Match- Invest in your future with confidence Tuition Reimbursement- Up to$2,000/yearfor continuing education Dependent Care FSA Contribution- $100/month for eligible participants Paid Volunteer Time- Give back to your community while on the clock Free Parking- Convenience that saves you time and money Career Growth Opportunities- Advance your skills and grow within Mercy
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Patient Service Representative
PSR
Patient Service Rep
Clinic
|
Mercy
parental leave, paid time off, tuition reimbursement, 401(k)
Jun 25, 2026