IT Business Operations Analyst

IT Business Operations Analyst

The IT Business Operations Analyst plays a critical role in supporting the financial, procurement, and operational effectiveness of the Enterprise IT organization. This position is responsible for managing IT purchasing activities, vendor relationships, contract renewals, asset tracking, financial reporting, and budget administration. The analyst serves as a key liaison between IT, Finance, Supply Chain, Accounts Payable, and external vendors to ensure accurate financial stewardship, compliance with procurement policies, and efficient execution of the IT purchasing lifecycle.

This role requires a strong understanding of procurement operations, financial management principles, accounting fundamentals, contract administration, and technology asset management.

Key Responsibilities

IT Procurement & Purchasing Operations

• Manage the end-to-end IT purchasing lifecycle, including requisitions, purchase orders, approvals, receipts, invoice reconciliation, and payment coordination.

• Coordinate department spend requests and ensure compliance with organizational procurement policies and procedures.

• Monitor procurement workflows to ensure timely processing of IT purchases and vendor payments.

• Partner with Supply Chain, Finance, and Accounts Payable teams to resolve purchasing and invoice discrepancies.

• Track purchasing commitments, open purchase orders, and budget impacts.

Vendor & Contract Management

• Manage vendor relationships and serve as a primary point of contact for operational procurement matters.

• Coordinate IT contract administration activities, including renewals, amendments, termination tracking, and documentation management.

• Monitor contract renewal schedules and proactively engage stakeholders to ensure continuity of services and support.

• Maintain vendor records, contract repositories, and supporting procurement documentation.

• Support vendor performance reviews and identify opportunities for cost optimization and process improvements.

IT Asset Management

• Maintain inventory records and lifecycle tracking for IT hardware, software, licenses, and technology assets.

• Reconcile asset purchases against inventory and financial records.

• Support audits and compliance activities related to IT assets and software licensing.

• Develop reporting and controls to improve asset visibility, utilization, and accountability.

Financial Operations & Analysis

• Generate, analyze, and maintain financial, operational, and procurement reports and KPI dashboards.

• Perform financial trending, variance analysis, budget monitoring, forecasting support, and spend analytics.

• Review departmental expenditures and identify unusual spending patterns, budget variances, and cost-saving opportunities.

• Reconcile financial transactions and support audit readiness activities.

• Assist with annual operating and capital budget planning processes.

• Provide ad hoc financial analysis and reporting to IT leadership.

Governance, Compliance & Process Improvement

• Maintain standard operating procedures (SOPs) for procurement, financial, asset management, and contract administration processes.

• Ensure documentation is current and audit-ready.

• Train and educate department managers and staff on procurement and financial processes.

• Coordinate and monitor internal controls related to purchasing, approvals, vendor management, and financial compliance.

• Support continuous improvement initiatives to enhance operational efficiency and financial accuracy.

Knowledge, Skills, and Abilities

• Strong understanding of IT procurement processes, purchasing workflows, and vendor management practices.

• Knowledge of contract administration, renewal management, and vendor relationship management.

• Experience with IT asset management and inventory tracking methodologies.

• Fundamental accounting and bookkeeping knowledge, including:

• Credits and debits

• Account reconciliations

• Budget variance analysis

• Cost allocations

• Financial controls

• General ledger concepts

• Strong analytical skills with experience interpreting financial reports, trends, and spending patterns.

• Experience with Lawson RQC, Workday, or equivalent procurement and financial management platforms.

• Advanced Microsoft Excel skills including formulas, pivot tables, reporting, and data analysis.

• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.

• Excellent organizational, communication, and stakeholder management skills.

• Experience coordinating cross-functional activities involving IT, Finance, Procurement, and external vendors.

• Ability to identify process improvement opportunities and implement operational efficiencies.

Minimum Qualifications

Education

Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Supply Chain Management, or a related field required.

Experience

• Minimum 3 years of experience in IT business operations, IT finance, procurement, purchasing, vendor management, or related operational roles.

• Minimum 2 years of direct IT purchasing/procurement experience required.

• Experience supporting contract renewals, vendor management, and IT asset tracking required.

• Experience performing financial analysis, variance reporting, and budget support activities preferred.

Supervisory Responsibilities

None