Service Coordinator 1 (32443)

POSITION SUMMARY

Under direct supervision, provide service to the customer base at various site locations. The schedule for this position is either 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m., Monday to Friday, and it will require flexibility for assigned overtime.

ESSENTIAL FUNCTIONS

• Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA). (Essential)
• Update databases with the status of returned materials issues and accounts for returns inventory. Issue Work Orders on the returns. (Essential)
• Provide quotes to customers on work orders. (Essential)
• Maintain and update the database with relevant service and product information. (Essential)
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. (Essential)
• Follow through with the completion of the work order and shipment of the product to the customer. (Essential)
• Responsible for receiving and transferring inventory between quick response centers (QRC). (Essential)
• Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain a clean and safe working environment compliant with Ebara safety policies. (Essential)
• Perform other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• High school diploma, Associate degree, or equivalent experience.

Experience

• Zero (0) to Four (4) years of work-related experience in the semiconductor or related area.
• Working knowledge of general policies and procedures.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Sufficient PC skills to manage information and good ten-key data entry skills.
• Must be detail-oriented.
• Strong verbal and written communication skills are essential. Must be comfortable with redundant work and minute-to-minute day-to-day variety.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.