Corporate Investigations (CI) QC Manager

Location:

Job Summary
The Corporate Investigations Quality Control (QC) Manager is responsible for leading the quality control program supporting Corporate Investigations within Financial Crimes Risk Management (FCRM). This role ensures investigations are conducted in accordance with internal policies, regulatory requirements, and industry standards while promoting consistency, accuracy, and strong risk-based decisioning. The QC Manager oversees a team of Quality Control Analysts, drives performance through scorecards and feedback, and partners across Investigations, Compliance, and Learning & Quality teams to identify trends and implement process improvements. This role serves as a key control function to ensure investigative outcomes are well-supported, properly documented, and aligned to enterprise standards.

Essential Functions

• Lead and manage the Corporate Investigations QC team, including coaching, performance management, and development of staff
• Oversee QC reviews of completed investigations to ensure:
  • Adherence to policies, procedures, and regulatory expectations
  • Case decisions are supported by sufficient research and documentation
  • Narratives and supporting materials are clear, accurate, and complete
• Provide timely and actionable feedback to investigators and QC analysts to improve quality and consistency
• Manage the QC return and escalation process, including resolution of disagreements related to case outcomes or QC findings
• Develop, maintain, and analyze QC scorecards and quality metrics to identify trends and opportunities for improvement
• Communicate quality trends, risks, and key insights to senior leadership and partner teams
• Identify and implement process improvements to enhance QC effectiveness and efficiency
• Partner with Learning & Quality and Investigations leadership to support targeted training initiatives based on QC findings
• Ensure consistency and alignment across QC programs within FCRM, supporting enterprise quality standards

• Bachelor's degree or equivalent work experience
• Minimum 5 years of experience in financial crimes investigations, fraud, AML, or corporate investigations
• Demonstrated experience in quality control, quality assurance, or risk/control functions
• Strong knowledge of financial crimes regulations (e.g., BSA/AML, SAR requirements)
• Proven leadership experience with the ability to manage, coach, and develop a team
• Superior oral and written communication/feedback skills
• Exceptional organizational skills

• Prior experience managing or supporting a QC or QA function
• Experience working within Financial Crimes Risk Management or similar environment
• Relevant Certifications (i.e. Certified Anti Money Laundering Specialist - CAMS certification or CFCS - Certified Financial Crimes Investigator)

• Hybrid - Buffalo or Cleveland area

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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