Director of Ambulatory Staff Onboarding, Learning and Support RN

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

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• Develop and lead innovative onboarding and orientation programs that create a positive and successful start for new team members.
• Advance professional development strategies that enhance clinical excellence, operational effectiveness, and employee engagement.
• Partner with ambulatory, nursing, behavioral health, physician, and operational leaders to support workforce development and organizational goals.
• Integrate behavioral health principles, trauma-informed care, and patient-centered practices throughout ambulatory services.
• Influence the future of healthcare education within a dynamic academic and teaching environment.
• Build a culture of continuous learning, collaboration, accountability, and excellence.

• Direct the development, implementation, and continuous improvement of comprehensive onboarding programs for ambulatory staff.
• Ensure new team members are successfully integrated into organizational culture, workflows, and patient care standards.
• Collaborate with Human Resources and operational leaders to customize onboarding experiences based on role-specific needs.
• Ensure compliance with organizational policies, regulatory requirements, and accreditation standards.

• Develop and execute learning strategies that support workforce growth and organizational objectives.
• Assess educational needs, identify performance gaps, and implement targeted development solutions.
• Oversee training initiatives related to clinical competencies, customer service, compliance, technology, and operational excellence.
• Foster a culture of lifelong learning through workshops, educational programs, and innovative learning opportunities.
• Support the development of educational resources for nursing and non-nursing staff.
• Lead efforts to integrate behavioral health strategies into ambulatory care environments.

• Serve as a trusted resource for staff development and professional growth.
• Partner with leaders to identify and address learning, engagement, and support needs.
• Promote a culture of open communication, feedback, and continuous improvement.
• Support behavioral health clinic operations and clinical staff oversight initiatives.

• Build strong partnerships with operational leaders, physicians, nursing leadership, Human Resources, Information Technology, and other stakeholders.
• Lead cross-functional initiatives designed to improve onboarding, workforce readiness, and staff development.
• Coordinate with external partners to provide specialized education and development opportunities when appropriate.

• Monitor onboarding and training outcomes through data, performance metrics, assessments, and feedback.
• Provide leadership with actionable insights and recommendations that support workforce excellence.
• Continuously evaluate and enhance programs to maximize effectiveness and employee success.

• Strategic leadership and organizational development expertise.
• Strong project management and change management capabilities.
• A commitment to employee engagement, coaching, and team development.
• Excellent communication and relationship-building skills.
• The ability to influence and collaborate across multiple disciplines and levels of leadership.
• Knowledge of healthcare regulations, compliance requirements, and accreditation standards.
• A passion for advancing patient-centered care through workforce excellence.

• Master's degree in Nursing, Healthcare Administration, or a related field.
• Bachelor's degree or graduate degree in Nursing.
• Current Missouri Registered Nurse (RN) license.
• Minimum of five years of experience in staff development, training, onboarding, or workforce development within a healthcare setting.
• Minimum of two years of leadership experience.
• Minimum of five years of ambulatory care or physician practice experience.
• Experience developing and implementing learning and development strategies.
• Knowledge of learning management systems (LMS) and related educational technologies.