Temporary Retention Counselor

Applicants for this posting pool may be selected for temporary positions as needed for the student success department.

The Department of Student Success advances Fayetteville State University's mission by fostering academic achievement, persistence, and graduation through a coordinated network of programs and services that empower students to thrive from enrollment through degree completion.

The department includes multiple units that collaborate to provide proactive, student-centered support in areas such as academic advising, retention initiatives, degree planning, academic coaching, and resource navigation. Collectively, these efforts are designed to remove barriers to success, enhance student engagement, and promote continuous progress toward graduation.

The Retention Team, a key unit within the Department of Student Success, focuses on early intervention, individualized student outreach, and data-informed strategies to support academic success and persistence.

The department operates under the leadership of the Assistant Vice Chancellor for Student Success and aligns with Fayetteville State University's strategic priorities to improve retention, persistence, and graduation outcomes

The Retention Counselor is a dual role that aids students in developing the knowledge, skills, and personal accountability needed to explore academic, co-curricular, and career options while evaluating and tracking progress toward graduation. This role focuses on addressing advising, registration, and enrollment needs to increase retention and graduation rates. This position is required to work on-site.

Knowledge- Knowledge of best practices in higher education for enhancing student academic skills; knowledge of current advising and registration technology; and the ability to help students navigate the various platforms available to them (i.e., Banner, Microsoft Outlook, and Canvas).

Skills- Communication skills to explain, write, advocate for, and report on the needs of the program and academic outcomes; interpersonal skills to interact effectively with students, staff, and faculty; proficient use of computers, student success technology, Microsoft Office, and Zoom/ TEAMS; must be attentive to detail, possess strong organizational skills with the ability to prioritize while multi-tasking and manage tasks in an efficient and timely manner.

Abilities- The ability to respond effectively to unexpected events and make adjustments in plans as needed; listen and analyze academic needs; generate reports on academic progression; navigate student records; answer basic questions about processes and direct students to appropriate resources as necessary; ability to establish and maintain productive working relationships; ability to manage time, work calmly under pressure, and deliver on tight deadlines; ability to work independently and collaboratively with other offices; and a viable candidate must comprehend and abide by federal and university student confidentiality requirements. Ability to work occasionally after 5:00pm and on weekends (especially during peak times).

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity,sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.