Client Services Director / Account Director

Aquent is seeking a visionary leader to join our esteemed partner, a leading healthcare marketing agency, in a pivotal role where you will directly shape the future of patient engagement and drive significant business outcomes. This is an unparalleled opportunity to leverage your expertise to make a tangible difference in patients' lives, championing adherence and access to care through innovative, multi-channel marketing strategies.

About Our Partner

Our partner is a leading healthcare marketing agency renowned for building meaningful connections through innovative strategy, creativity, and exceptional execution. This specialized agency sector is dedicated to partnering with top pharmaceutical, biotechnology, medical device, and diagnostics companies, creating engaging patient experiences, improving adherence, and driving significant business outcomes through cutting-edge multi-channel marketing.

About the Opportunity

Are you ready to lead strategic client relationships and drive integrated marketing initiatives for a dedicated pharmaceutical account? In this pivotal role, you will serve as the primary client partner, translating complex business objectives into impactful marketing strategies and flawlessly executed campaigns. You'll educate, engage, and support patients through their treatment journey, championing patient adherence, access to care, and overall treatment experience. You will also provide day-to-day leadership to cross-functional teams, ensuring an exceptional client experience and shaping the future of patient engagement in a highly impactful and collaborative environment.

What You'll Do

• Serve as the primary strategic contact, building and nurturing trusted, long-term relationships with healthcare and pharmaceutical clients.
• Deeply understand client products, brand positioning, competitive landscapes, and business objectives to inform strategic direction.
• Translate client goals and market insights into innovative, integrated, and measurable multi-channel marketing strategies.
• Lead the development and execution of comprehensive marketing initiatives across digital, web, email, SMS, video, social media, direct mail, print, paid media, and experiential events.
• Collaborate seamlessly with cross-functional teams including Project Management, Creative, Strategy, Content, and Production, providing day-to-day leadership for successful campaign delivery.
• Accurately interpret client feedback, communicate priorities, and proactively identify opportunities to strengthen relationships and grow accounts.
• Champion your client's brand, ensuring all recommendations align with strategic objectives and foster innovation.
• Deliver compelling presentations that educate, influence, and engage senior client stakeholders.
• Independently manage multiple priorities, ensuring high-quality execution and exceptional client service while upholding agency standards and best practices.

What You'll Bring

• 7+ years of dedicated account management or client services experience within a healthcare or pharmaceutical marketing agency.
• Current or prior experience at a leadership level such as Account Director, Client Services Director, Group Account Supervisor, or a Senior Account Manager poised for a Director-level role.
• Profound understanding of healthcare marketing, the pharmaceutical industry, and the nuances of highly regulated environments.
• Demonstrated success in managing complex client relationships, fostering growth in strategic accounts, and delivering exceptional service.
• Proven expertise in developing and executing integrated, multi-channel marketing strategies, encompassing digital, web, email, SMS, direct mail, print, media, social, events, and experiential marketing.
• Exceptional communication, presentation, relationship-building, and strategic thinking skills.
• Strong business acumen, problem-solving capabilities, and the ability to independently drive complex client initiatives to successful completion.
• Knowledge of U.S. and global pharmaceutical, biotechnology, medical device, and/or diagnostics markets.

Bonus Points If You Have

• Experience with Patient Support Services (PSS), patient engagement, patient education, or patient adherence programs.
• Familiarity with Medical, Legal & Regulatory (MLR) review processes.
• Experience developing patient-facing marketing assets, including digital campaigns, microsites, video, and email marketing.
• A track record of interpreting healthcare market research and translating findings into actionable business strategies.

Compensation & Benefits

The target hiring compensation range for this role is $150,000-$160,000 + Bonus + Comprehensive Benefits.

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

• Medical, Dental & Vision Insurance
• Health Savings Account (Employer Contribution)
• 401(k) with Company Match
• Profit Sharing Bonus Plan
• Life Insurance
• Paid Time Off
• Paid Holidays
• Family Leave
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted Lifetime Fitness membership
• Generous onsite cafe

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.