New

Customer Service Representative

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Minneapolis
Jul 11, 2026
Overview Our Financial Services client in Golden Valley, MN is seeking a detail-oriented Claims Operations Specialist to support a growing claims team during a period of increased claim volume. This role combines investigative research, customer outreach, and claims administration to help ensure beneficiaries receive timely assistance and claims are processed accurately. The ideal candidate is analytical, customer-focused, and skilled at navigating complex cases while maintaining a high level of accuracy and professionalism. Key Responsibilities * Conduct investigative research to validate claim information and ensure accuracy prior to beneficiary outreach * Perform follow-up activities related to claims processing and unclaimed property requirements * Contact beneficiaries who have not submitted claims paperwork or completed required documentation * Follow up on missing claim requirements and supporting documentation * Assist with pre-escheat activities and unclaimed property processes * Collaborate with fixed and variable claims processing teams to resolve complex cases * Escalate sensitive or complex issues to legal teams and management when appropriate * Research, analyze, and resolve non-routine customer inquiries * Provide proactive customer service and education to beneficiaries and customers * Review and process customer requests while adhering to established policies and procedures * Serve as a resource for team members and assist with training or mentoring as needed * Participate in team projects, special assignments, and process improvement initiatives Work Allocation * 70% Investigative Research & Claims Review * 30% Outbound Calls and Email Communication The majority of this role focuses on conducting due diligence, gathering and validating information, and ensuring all claim details are accurate before contacting beneficiaries. Qualifications * 1-2 years of experience in one or more of the following: * Financial Services * Insurance Operations * Claims Processing * Operations Support Work Environment * Hybrid schedule with 3 days onsite and 2 days remote * Initial training conducted onsite (approximately 1-2 weeks) * Easily accessible by public transportation * Free onsite parking * Onsite cafe available * Daycare services available Why Join This Team? This role provides an excellent opportunity to develop expertise in claims operations while making a direct impact on customer outcomes. You'll work on meaningful cases, collaborate with experienced professionals, and gain exposure to complex claims processes within the financial services industry. Job Type & LocationThis is a Contract position based out of Minneapolis, MN. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Minneapolis,MN. Application DeadlineThis position is anticipated to close on Jul 24, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.