Senior IT Operations Specialist

General Purpose of Job:

The Advanced Technical Experience Operations Specialist leads technical projects, mentors junior team members, and drives process improvement. This role addresses complex IT challenges, enhances department workflows, and ensures high-quality IT and telephony support, including the technologies that support meeting and collaborative environments.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Lead deployment and upgrade projects for IT and telephony systems.
• Mentor entry-level and intermediate specialists, sharing expertise and best practices.
• Analyze workflows and implement process improvements for efficiency and security.
• Coordinate and resolve escalated technical issues, ensuring compliance with organizational standards.
• Develop strategies to optimize IT endpoint performance.
• Participate in the on-call rotation and support off-hours as needed.
• Other duties as assigned.