Unit Service Associate

Massachusetts General Hospital
$18.00 - $24.00 / hr
United States, Massachusetts, Boston
267 Charles Street (Show on map)
Jul 14, 2026
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Copilot said: Summary Responsible for providing support services and assistance in maintaining cleanliness and orderliness, ensuring a clean and hygienic environment for guests, patients, and occupants. Does this position require Patient Care? No Essential Functions Perform routine cleaning tasks, including sweeping, mopping, dusting, vacuuming, and disinfecting surfaces. Handle and maintain linen supplies, including changing bed linens, replenishing towels and toiletries, and collecting and sorting soiled linens for laundry services. Properly dispose of trash, recyclables, and hazardous materials in accordance with established procedures and regulations. Monitor and restock supplies and amenities, including toiletries, towels, cleaning products, and other necessary items. Maintain accurate records of cleaning activities, including daily cleaning logs, room occupancy status, maintenance requests, and other relevant documentation. Follow established safety protocols, including the use of personal protective equipment (PPE) and the proper handling and storage of cleaning chemicals. Qualifications Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Housekeeping Experience 0-1 year preferred Knowledge, Skills and Abilities - Familiarity with different cleaning techniques, equipment, and products. - Strong attention to detail to ensure thorough cleaning and maintenance of the assigned areas. - Ability to prioritize tasks, manage time effectively, and meet deadlines. - Customer service skills to ensure guest/patient satisfaction. - Ability to follow instructions and work well with others. - Trustworthiness and a strong work ethic to maintain confidentiality and handle sensitive information appropriately. Additional Job Details (if applicable) 32 hours days Friday, Saturday, Sunday and Monday 7AM-3:30PM Remote Type Onsite Work Location 267 Charles Street Scheduled Weekly Hours 32 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.