Manager of Credit Operations

Position Summary

Manager of Credit Operations is responsible for leading key operational, administrative, reporting, budgeting, system administration, onboarding, vendor management, and process support functions within MidFirst Bank's Commercial Credit organization. This role oversees employees responsible for credit operations support, administrative processes, committee coordination, final credit document review, and system administration. The position requires a self-starter with strong critical thinking skills, sound judgment, advanced technical proficiency, and the ability to manage multiple priorities in a fast-paced credit environment.

Essential Responsibilities

• Manage internal and external reporting for Commercial Credit, including CLAW/Decisions reporting, approval metrics, underwriting turnaround times, ad hoc volume and concentration analysis, open position tracking, and quarterly call report data.
• Oversee the annual budget process for credit cost centers, including cost allocations, budget submissions, variance analysis, and related financial reporting.
• Manage the year-end and mid-year performance review process for credit cost centers, including promotions, ratings, and merit increase information.
• Supervise employees responsible for Senior Loan Committee, Loan Structure Committee, and Special Assets Committee administrative processes.
• Supervise final credit document review processes to ensure adherence to policy requirements and appropriate approval authority.
• Serve as primary system administrator for CLAW and oversee the CLAW Help email account, user support, system maintenance, and process improvement efforts.
• Lead the onboarding program for Commercial Bank employees across all markets.
• Manage relationships with critical vendors, including Moody's and other credit-related platforms as assigned.
• Identify opportunities to improve, standardize, and streamline reporting, administrative, system, and credit operations processes.
• Partner with Credit Administration, Commercial Banking, Finance, Human Resources, technology partners, vendors, and executive leadership to support effective execution of credit operations responsibilities.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent work experience in accounting, finance, banking, credit administration, or a related discipline.
• Strong financial, analytical, and critical thinking skills.
• Self-starter with the ability to work independently, manage multiple priorities, and take ownership of responsibilities with limited direction.
• Demonstrated ability to manage employees responsible for administrative, reporting, operational, or system support functions.
• Advanced proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Outlook.
• Strong organizational skills, attention to detail, and ability to manage confidential information.
• Excellent written and verbal communication skills with the ability to interact professionally with senior leadership, internal business partners, vendors, and cross-functional teams.
• Ability to identify process improvement opportunities and support implementation of more efficient workflows.

Preferred Experience

• Experience with Power BI or similar reporting and data visualization tools.
• Banking, commercial lending, credit administration, or financial services experience.
• Experience supporting or implementing an end-to-end operating system, loan operating system, loan origination system, workflow platform, or similar enterprise technology solution.
• Experience with system administration, vendor management, reporting automation, or operational process improvement.
• Prior supervisory or management experience.