Director, Engineering

Are you a strategic leader who thrives in a fast-paced engineering environment? As Director of Engineering at Spectrum, you will oversee a dynamic team, driving consistent engineering practices and stable product delivery in alignment with company goals. Your expertise will ensure seamless technical operations, robust cross-functional collaboration, and effective support for product deployment. Your leadership will directly shape the quality and reliability of Spectrum's solutions.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Orchestrates direct reports responsible for the architectural design, implementation, and support for new and existing operational initiatives in the following technology areas: PSTN architecture, routing, and infrastructure; Voicemail platform architecture; Test and validation engineering and automation.

Develops an effective front line Leadership team and assist them with developing their direct reports as to drive a high-performance culture and environment.

Leads an innovative, collaborative work team to produce exceptional results delivering the customer experience.

Oversees post-deployment Tier3/4 support in required technology areas with a focus on mean time to issue resolution.

Develops test engineering and validation policies, procedures, and standards to guarantee the quality of delivered solutions. Ensures test automation platforms are sufficiently utilized to maximize operational efficiency.

Maintains oversight of ongoing Voice Lab activities while implementing policies and procedures to ensure deconfliction of activities.

Stays abreast of ongoing Federal Communications Commission (FCC) and technical body (ATIS, SIP Forum, 3GPP) activities as they pertain to areas of responsibility and contributes to necessary company-sponsored feedback.

Evaluates and consults with all levels of leadership regarding technical operations, strategic planning, network operations, and new product development and deployment.

Reviews and approves technical engineering solutions provided by direct reports while sufficiently challenging the design decisions of senior-level engineers.

Directs quality control programs for engineering operations and consistent operational procedures.

Reviews selections on bids for contracted projects and provide recommendations as necessary.

Directs technical roadmaps and integrates into the capital budget process.

Ensures current procedures and tests are performed in accordance with Federal Communication Commission Standards.

Oversees the maintenance of records as required by the Federal Communications Commission and other government agencies.

Ensures adherence to company TQA policies.

Leads and participates in succession planning.

Performs other duties as requested.

Working Conditions

• Office environment
  
• Varying schedules in a 24x7 Network Center
  
• Exposure to moderate noise levels
  
• Travel as required

What You'll Bring to Spectrum

Required Qualifications

Education

• Master's degree in engineering or related field, or equivalent experience
  

Experience

• 10+ years of engineering experience and/or network operations
  
• 7+ years of management experience
  
• 2+ years of project management experience
  

Skills

• Ability to read, write, speak and understand English
  
• Advanced knowledge of HFC, Advanced Video, IP Networks, and Telephony
  
• Ability to handle multiple projects and tasks
  
• Ability to make decisions and solve problems while working under pressure
  
• Ability to supervise and motivate others
  
• Ability to use personal computer and software applications
  
• Advanced knowledge of all FCC compliance reports and other rules and regulations
  
• Comprehensive understanding of applicable local and state rules and regulations; comprehensive understanding of OSHA rules and regulations, both federal and state
  
• Comprehensive understanding of HVAC and power distribution systems, Analog Transmission Line Theory, and Electronic Theory
  
• In-depth knowledge of Federal Communications Commission regulations, Fiber Optic theory, National Electric Code, and National Electric Safety Code
  

Preferred Qualifications

Education

• Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)
  
• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
  

Skills

• Advanced knowledge of company products and services.

• Strong technical knowledge and understanding of the following areas:

  IMS systems, components, features, and call paths

  PSTN architectures, voice call routing, and voice protocols

  Voicemail platform architectures and capabilities

  Test engineering and validation concepts and best practices

• History of driving large-scale, cross-functional programs.

• Strong decision-making and problem-solving skills.

• Demonstrated ability to mentor, develop, and retain engineering talent