Manager, Coaching - Internal

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Responsibilities:

• Leads, coaches, develops, and inspires team members to plan, prioritize and execute initiatives and exceptional learning experience delivery to enhance the university employee experience.
• Supports, develops, and trains the coaching team on systems and processes.
• Serves as an escalation point to resolve complex issues for team members.
• Liaison across People & Talent developing strong collaborative partnerships with an eye towards coaching standardization.
• Responsible for delivering scalable and effective coach training - an ICF-certified curriculum to prepare employees for ICF accreditation.
• Maximizes team performance through effective selection, training, coaching, appraising, and development of team members.
• Builds, leads, and defines success metrics for coach facilitators.
• Accountable for the day-to-day performance metrics, ensuring clear expectations align to effective and positive employee experience.
• Recommend and implement continuous process improvements.
• Ensures that the coaching team meets or exceeds expected performance levels.
• Owns the relationship between the university and the International Coaching Federation (ICF) to ensure that ICF industry standards are met.
• Works directly with Learning Experience Design to update coach curriculum when the ICF updates their competencies, or when coach assessment data proves that changes are needed.
• Manages the ICF credential approval process when needed, to ensure that the university can continue to issue ICF credentials in coaching excellence.
• Manages the relationship between the coach program and senior leaders in all schools/colleges, to identify coach program candidates and manage customer expectations of the program.
• Assesses current coach processes through quantitative and qualitative data. to seek opportunities for process redesign to create efficiency and elevate employee experience.
• Performs other related duties as assigned.

Qualifications:
Knowledge, Skills, and Abilities

• People and resource management, including virtual teams.
• Works effectively within a collaborative, professional, and dynamic team environment.
• Proven ability to manage multiple high-profile initiatives and equally plan and execute on all program deliverables.
• Excellent written, verbal, and interpersonal skills; exceptional attention to detail.
• Strong process improvement mindset and high level of comfort working with technology to develop solutions for a growing workforce at different levels.
• Has an opinion on current and future employee experience matters - thinks, plans, and executes resourcefully.
• Manages through change and effectively handles risk.
• Ability to perform excellently in an environment of ambiguity and high growth. This includes an ability to adapt and deliver quickly in a rapidly changing environment.
• Understands processes and how to evaluate gap analyses and problem solve to address issues for timely resolution.
• Deep understanding of coaching theories and methods as well as processes, software, and platforms commonly used within this focus area.
• Communicates effectively with all audiences and encourages the expression of diverse ideas and opinions.
• Demonstrates tactfulness and discretion with subject matter that often involves sensitive material.
• Builds diverse, inclusive, and effective cross-functional teams.

Education:

• Bachelor's degree in Human Resources, Business, or a related field, or an equivalent combination of education, training, certifications, experience, and demonstrated accomplishments that equips the individual to successfully perform the essential functions of the role.
• Inside Track Coaching Developer Certification

Experience:

• 3 or more years of experience in coaching or teaching environment
• Demonstrated leadership with 1-2 years leading a team.

Preferred Qualifications:

• Master's degree or equivalent in Human Resources, Business, or related field
• Master Certified Coach (MCC) certification from ICF
• 5 or more years' experience in coaching or teaching environment
• Demonstrated project management experience or experience keeping tasks organized with keeping others informed of progress.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.