IT Client Services Sr. Engineer

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Senior engineer responsible for the design, delivery and support of our personal computing environment. Will be a key technical leader to help drive our strategy to "Deliver any information, on any device, anywhere". With a strong customer-oriented mindset, responsible for managing key aspects of our virtual desktop packages across the enterprise. Ensure successful maintenance and support for all virtual desktop application installation and deployment across the enterprise. Provide tier 3 technical support on highly complex and technical issues for various desktop, virtual desktop and operating systems. Manage large groups of Windows-based computer systems, utilizing System Center Configuration Manager (SCCM). All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Designs, deploys and supports the current VMware Virtual Infrastructure environment including image management: working with vSphere; Virtual Software Provisioning; VMware Horizon suite (Thinapp, App Volumes, Workspace and Mirage).
• Maintains and supports the current System Center Confirmation Manager (SCCM) 2012 environment: creating packages, software updates, Operating System (OS) provisioning, etc., to ensure expected availability and performance levels are achieved.
• Test and push software, patches, configurations, and updates to individual machines or groups of machines as needed.
• Create and maintain project upgrade plans, schedules and assist in managing roll outs.
• Serves as point of escalation from tier two technical support and provides the highest level of internal expertise in area of responsibility prior to vendor escalation. Partners closely with vendors to solve complex technical issues.
• Leads production hardware and software system upgrades and installations.
• Key participant in product evaluation, including planning, installation, testing, and technical support.
• Uses experience and process management skills to identify and implement continuous improvement activities throughout Client Services.
• Acts as mentor to more junior positions in the Client Services area. May act as lead in the absence of the team manager.
• Partners with Enterprise Architecture to assess new technologies and solutions that may be leveraged in Client Services as well as enterprise wide.

Knowledge and Requirements

• Provide expert subject matter expertise to organization within area of discipline. Strong working knowledge of various VMware applications designed to manage large groups of virtual desktops. Experience with SCCM administration/configuration. Experience using scripting capabilities for improved productivity and consistency in delivery of services. The ability to plan and control projects.

Education and Experience

• College degree in Computer Science or related technical field preferred; 5 years' experience with virtual desktop management. Experience providing advanced technical support and troubleshooting across the end user computing lifecycle including Microsoft desktop OS and productivity suites. Experience leading projects, roll outs and deployments of new end user computing devices and applications.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.