Director Payments Platform Manager

Director Payments Platform Manager

Located in Atlanta, GA

We are seeking an experienced Payments Platform Manager to lead the modernization and growth of our Digital Payments Platform. This role will own the platform strategy, roadmap, and delivery of scalable, resilient, and cost-effective payout capabilities across bank accounts, cards, wallets, and multiple currencies, while evaluating emerging technologies such as Stablecoin-based payouts.

Success Profile

You are a strategic and commercially minded product leader with deep payments expertise, strong execution skills, and a passion for building reliable, future-ready payout platforms that improve customer outcomes, reduce costs, increase payout reliability, and support business growth.

• Role Responsibilities

• Own the product vision, roadmap, and backlog for the Account Payout Platform.

• Lead platform transformation initiatives to improve scalability, resilience, and operational efficiency.

• Deliver payout capabilities across bank accounts, cards, wallets, and multi-currency networks.

• Translate business, customer, regulatory, and operational requirements into product features and delivery plans.

• Partner with Engineering, Operations, Risk, Compliance, Treasury, Finance, and external providers to deliver platform enhancements.

• Drive partner integrations, platform optimization, and continuous improvement initiatives.

• Monitor industry trends, regulatory developments, and emerging payment technologies to shape platform strategy.

Key Performance Indicators (KPIs)

• Payout transaction success rate.

• Platform availability and reliability.

• Settlement and payout processing speed.

• Reduction in payment failures and operational incidents.

• Processing cost per transaction.

• Time-to-market for new payout capabilities and partner integrations.

• Currency and market coverage expansion.

• Partner performance against service-level agreements (SLAs).

• Customer satisfaction and payout experience metrics.

• Delivery of roadmap commitments and strategic transformation objectives.

Role Requirements

• 10+ years' experience in Product Management, Payments, FinTech, Financial Services, or Technology.

• Strong knowledge of payout ecosystems, including bank transfers, card payouts, wallets, real-time payments, PSPs, settlement, reconciliation, cross-border payments, and multi-currency processing.

• Proven experience delivering complex products and leading cross-functional teams.

• Strong analytical, stakeholder management, and communication skills.

• Bachelor's degree or equivalent practical experience.

Preferred Experience

• Payment partner and API integration experience.

• Knowledge of payment orchestration, multi-rail routing, and payout processing platforms.

• Experience in regulated financial services environments.

• Global payments and multi-market experience.

• Experience leading platform modernization and mentoring product teams.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.