TEMPORARY BUSINESS TECHNOLOGY ANALYST #00097912

Information Technology- Infrastructure

The Information Technology Department supports administrative systems, academic technologies, and research computing. System reliability and campus operations are strengthened through IT initiatives. IT roles involve system support, infrastructure maintenance, and technical collaboration with campus units.

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world's great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking to a bright future. Join us!

Position Summary

Business Technology Analyst

This position provides critical operational, coordination, and communication support for the delivery of Information Technology services to campus customers. The role supports day-to-day service operations, scheduling, requirements gathering, ticket triage, customer engagement, and project tracking to help ensure work is completed efficiently, accurately, and on schedule. The position also serves as a key communication point for internal team members, the broader IT organization, campus partners, and customers.

This position is part of the Enterprise Engineering team within Information Technology. Enterprise Engineering provides design, engineering, implementation, and operational support for campus networking, systems, hosting, and end-user engineering services.

The temporary role is focused on supporting the Network Modernization Program and related initiatives. Missouri S&T is undertaking a multi-year effort to decommission and upgrade routing, switching, and wireless infrastructure across campus. This position will coordinate lifecycle activities including planning, acquisition, provisioning, deployment, inventory tracking, communication, decommissioning, surplus, and scrap coordination for equipment across approximately 100 campus buildings.

Basic Function & Responsibilities

This six-month temporary position supports the Enterprise Engineering team within Information Technology by helping coordinate operational, project, inventory, procurement, communication, and customer-facing activities associated with the Network Modernization Program. The role is intended to reduce administrative and coordination load on technical staff so engineers and technicians can remain focused on design, implementation, troubleshooting, and service delivery. Work will include organizing information, tracking tasks and assets, coordinating with internal teams and campus stakeholders, assisting with vendor and purchasing workflows, and helping ensure modernization activities move forward in a timely and well-documented manner.

Key Responsibilities

• Support coordination and tracking activities for the Network Modernization Program, including routing, switching, wireless, and related infrastructure lifecycle work.
• Build and maintain project task lists, schedules, status updates, documentation, and action items to support a six-month temporary engagement with clear deliverables.
• Coordinate across Enterprise Engineering, IT support teams, vendors, facilities partners, and campus departments to support deployment planning and customer communication.
• Assist with inventory tracking, equipment staging, provisioning coordination, asset documentation, decommissioning records, surplus processing, and scrap coordination.
• Support purchasing and vendor coordination by gathering information, tracking quotes and orders, monitoring delivery status, and maintaining related documentation.
• Help triage, organize, and follow up on tickets, requests, customer questions, and modernization-related service needs.
• Prepare routine communications, status summaries, meeting notes, reports, and documentation for team members, stakeholders, and campus customers.
• Identify process gaps, documentation needs, risks, blockers, or handoff issues and escalate them to appropriate technical or leadership staff.
• Provide customer-focused operational support while maintaining accurate records, timely follow-up, and clear communication.
• Perform other temporary project coordination and operational support duties related to Enterprise Engineering priorities as assigned.

Workplace Culture

• Work well in a tightly integrated team environment
• Provide excellent customer service
• Communicate effectively through verbal and written mediums
• Develop and present ideas, solutions, and various reports, both formally and informally
• Mentor fellow team members.
• Curiosity and tenacity for solving complex problems in disparate systems
• Detail-oriented mindset
• Possess good customer service skills, and the ability to work well with a variety of users
• Desire to solve the problem, and to improve the service offerings
• Maintain high standards of work deliverables
• Ability to work and excel in a high-paced, diverse team
• Ability to learn and understand new technologies quickly
• Self-motivated and can work effectively without supervision
• Excellent communication skills with a variety of users and technical experts
• Positive, helpful and confident attitude

9am-5pm, Monday - Friday

• Bachelor's Degree or equivalent combination of education and experience
• Experience coordinating projects, tasks, logistics, inventory, purchasing, customer requests, or operational workflows

• Familiarity with IT service delivery
• Familiarity with project coordination, ITIL practices, ticketing systems, inventory systems, and purchasing workflows
• Experience supporting infrastructure, networking, endpoint, facilities, or higher education technology projects

Applications will be accepted until this position is filled.

Employment visa sponsorship is not available for this position.

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.