UX / Technical Content Writer

Step into a pivotal role where your expertise in transforming complex technical details into crystal-clear, actionable guidance will directly empower a vast community of business owners. As a UX / Technical Content Writer, you will be the bridge between intricate product information and seamless user understanding, making a tangible impact on how thousands manage and grow their businesses within a dynamic digital commerce ecosystem.

About Our Client

Aquent is partnering with a prominent leader in the digital commerce industry, renowned for its innovative platform that empowers a diverse community of business owners. This client is dedicated to providing robust tools and resources, fostering growth, and simplifying complex operations for its users. Joining their content and learning team means contributing to a mission-critical function that directly supports the success of their extensive user base.

About the Role

We are seeking an exceptional individual to join our client's content and learning team as a UX / Technical Content Writer. This is an exciting opportunity to leverage your passion for clarity and precision, translating intricate product updates and operational procedures into highly accessible, practical documentation. You will play a crucial role in shaping the user experience, ensuring that business owners can effortlessly navigate new features, understand complex processes, and optimize their operations. If you thrive on distilling complexity into simplicity and empowering users through superior content, this role offers a chance to make a significant and immediate impact in a fast-paced, evolving environment.

What You'll Do

• Guide & FAQ Development: Write, edit, and maintain clear, long-form instructional guides and FAQ content designed to clarify business processes and product updates for platform users.
• Release Notes: Summarize product updates and feature releases into clear, digestible notes for email distribution and web documentation.
• Content Synthesis: Partner with internal stakeholders to analyze complex technical jargon, standard operating procedures, and product specifications, translating them into layperson terms.
• Workflow Management: Utilize Airtable daily to manage documentation workflows, track content updates, and navigate fast-paced changes in business requirements.
• Continuous Improvement: Identify knowledge gaps and proactively streamline existing documentation to keep our content ecosystem accurate and up to date.

What You'll Bring

• Experience: 3-5+ years in a technical writing, UX writing, or instructional content role within tech, e-commerce, or SaaS industries.
• Technical Proficiency: Experience using Airtable for content tracking or project management.
• Portfolio: A writing portfolio featuring relevant samples of written technical guides, help articles, FAQs, or release notes (visual design samples are not required).
• Communication: Exceptional writing, editing, and grammar skills, with a proven ability to explain complex processes simply.
• User-Centric Mindset: You write with the end-user in mind, focusing strictly on clear, concise, and helpful guidance rather than marketing or promotional copy.
• Adaptability: You thrive in an evolving environment, digest fast updates quickly, and can hit the ground running with minimal hand-holding.
• Process Orientation: You love clean systems and are proficient in modern content and project management platforms.

What Will Set You Apart

• Airtable Expertise: Hands-on experience transitioning workflows or managing active content databases in Airtable.
• E-commerce / B2B Context: Familiarity writing specifically for e-commerce or B2B platforms.
• Tone Precision: Ability to write in a direct, neutral, and instructional tone without relying on persuasive marketing language.
• Self-Starter: Strong ability to self-manage, ask the right questions, and quickly learn internal tools and systems.

Compensation

The target hiring compensation range for this role is $49.00/hr to $54.00/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.