Information & Referral Specialist

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

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Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Grant Funded Information & Referral Specialist position. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

The Loudoun County Department of Family Services (DFS) is seeking a compassionate, customer-focused Information & Referral Specialist to join the Information & Referral/Coordinated Entry Team. This full-time, grant-funded position offers the opportunity to make a meaningful difference by connecting residents with essential programs, services, and community resources.

As an Information & Referral Specialist, you will serve as a central point of contact for individuals, families, and community organizations seeking assistance. You will assess client needs, provide accurate information and referrals, and connect individuals experiencing housing instability or homelessness with services that best support their unique circumstances. This position also plays an important role in community outreach and collaboration with local service providers to strengthen access to resources throughout Loudoun County.

Key responsibilities include, but are not limited to:

• Provide information, referrals, and assistance to residents, community organizations, and partner agencies in accordance with agency policies, service standards, and state reporting requirements.
• Conduct client assessments to identify needs, evaluate available resources, and make appropriate referrals.
• Assist individuals in exploring options, resolving service needs, and advocating on their behalf when appropriate.
• Staff the Coordinated Entry intake line, serving as the single point of entry for homeless services.
• Monitor and respond to requests received through the intake phone line, department email, and online service portals, prioritizing requests to ensure timely service delivery.
• Utilize automated systems and databases to document services, maintain accurate records, and support program reporting.
• Maintain required program documentation while ensuring the confidentiality and security of client information.
• Collaborate with community organizations, service providers, and internal programs to coordinate services and improve access to resources.
• Perform other duties as assigned in support of departmental operations.

• A strong commitment to public service and assisting individuals from diverse backgrounds.
• Excellent communication, customer service, and interpersonal skills.
• The ability to assess needs, analyze situations, and connect individuals with appropriate resources.
• Strong organizational skills and attention to detail while managing multiple priorities.
• The ability to work collaboratively with colleagues, community partners, and stakeholders.
• Proficiency using databases, case management systems, and standard office technology.
• Sound judgment and the ability to maintain confidentiality when handling sensitive information.

Associates degree in Sociology, Psychology or related human services field and one (1) year of work experience in case coordination, which may include client intake or call center or in a social or human service setting or equivalent combination of education and experience.

Preferred Qualifications:

• Knowledge of human services systems, community resources, and referral processes.
• Ability to work with people of all backgrounds and sensitivity to the challenges of those experiencing homelessness and/or unstable housing situations with complex presentations, including chronic trauma.
• Knowledge of Microsoft Suite, Homeless Management Information System.
  

Employment is contingent upon successful completion of pre-employment background checks to include criminal, credit, DMV, and CPS/APS. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).

Must be available for duty beyond the typical workday (8:30 am- 5:00 pm), which includes weekends and holidays, as required to perform functions of the position for the assigned department. May be required to work and may be assigned to an alternate worksite(s) to carry out duties that support operational needs.

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Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at

703-777-0213 or email Human Resources.