Technical Service Manager

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our local service centers to ensure quality medical equipment is available when and where it is needed.

The Biomedical Services Manager will lead our team based in Irving, TX, supporting hospitals throughout the Dallas market. This is a hands-on leadership opportunity for an experienced biomedical services professional who enjoys developing technical teams, building strong hospital partnerships, and delivering operational and financial results.

• Lead and develop a team of medical equipment service professionals supporting hospital customers across the Dallas market.
• Play a key role in shaping a customer-focused, results-driven culture.
• Partner with operational and commercial leaders to strengthen customer relationships and identify opportunities for growth.
• Use both your technical expertise and business acumen to improve service delivery, financial performance, and the customer experience.
• Be part of a healthcare organization focused on ensuring medical equipment is safe, reliable, and ready for patient care.

• Create a work environment in which employees become compelled to commit to their organization and its bottom line and feel pride and job ownership.
• Create a customer service culture.
• Get results personally and from work groups; set performance expectations and hold people accountable for getting results.
• Establish clear goals that align the team's efforts with organizational goals and ensure alignment between people, processes, and strategies to drive execution of business objectives.
• Lead the implementation of new processes, activities, and cultural initiatives that enhance the customer experience and ensure associates demonstrate a customer-focused approach every day.
• Continuously improve processes, products, and services while exploring innovative ways to perform the work; demonstrate a willingness to consider and adapt to change.
• Participate and partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations Managers in customer meetings to promote revenue growth, cost containment, and expansion of services with existing and potential customers.
• Manage profit and loss (P&L) responsibilities for the operation.
• Support the organization's health and safety expectations, company standards, policies, procedures, performance monitoring, and team accountability.

• 3+ years of experience in supervising/managing medical service technicians or engineers.
• Bachelor's degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training.
• Valid driver's license.
• Excellent customer communication skills that project confidence, enthusiasm, and a professional image.
• Ability to lift and/or push 75 pounds and stand and walk for long periods of time.
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours and travel, as required. Up to 30% travel may be required.
• Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations.
• Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers.
• Experience in medical equipment preventive maintenance, repair and handling. Ability to read and understand technical manuals and electric/pneumatic schematics.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Knowledge in managing P&L.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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