Cash App Specialist

The purpose of this position is to ensure timely and accurate application of cash receipts, the timely resolution of unapplied cash and overpayments, research account issues and contact clients to obtain information and resolve payment related account issues.

Applies incoming U.S. & International (lac & mea) payments (both live checks and electronic payments) to the proper customer or corporate account to ensure accurate application and recordkeeping as needed. Retrieves remittance information daily from U.S. & International (lac & mea) depository banks and verifies that all funds have been received. Processes adjustments, write off's, recoveries and refunds U.S. & International (lac & mea) to customer accounts as requested by collectors, cbrc's, account management, and other company employees, verifying proper approval. Processes all credit card payments and outgoing treasury wire transfer. Performs all research, applies and refunds for the company account. Monitors and resolves all misdirected payment for company. Analyzes, researches and reconciles unapplied cash utilizing various systems to ensure the accuracy of the customer's account. Analyzes air portfolio for compliance with abandoned property policy. Provides remittance related detail to internal customers for the purpose of account reconciliation, dispute resolution, collection of outstanding balances and responding to inquiries. Utilizes technical knowledge & systems to research & resolve customer's inquiries regarding application of their funds. Process check by phone requests in the telecheck system. Records payment discrepancies in coda notes when appropriate. Records payment discrepancies in dispute tracking system as required. Analyzes under/overpayments and refers them to operations, collections, or cbrc's for resolution. Assists employees in understanding/analyzing information in coda financial system (i.e.: Browse details and odq). Compiles and forwards remittance information to image department for input into the image system. Performs other duties as assigned.

High school diploma/GED. One (1) year of cash application experience or one (1) year of company experience required. Associate's degree will be considered in lieu of experience. Must have good computer skills and experience with excel. Must be able to perform data entry. Must be detailed oriented and have good analytical skills.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $16.85 -$23.60 USD Hourly

Additional Details: Monday -Friday 8:00 AM - 5:00 PM (Hybrid)

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.