Patient Access Specialist - Endocrinology

• Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Coordinates documentation and follows up on case-related tasks.
• Assesses coverage and initiates financial assistance.
• Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Resolves moderate concerns and tracks follow-ups with patients.
• Educates patients and reports usage trends on kiosks.
• Coordinates with departments, tailors messaging, and supports patients.
• Validates insurance and tracks referral status.
• Schedules specialty visits and coordinates preparation.
• Coordinates special needs transport.
• Resolves minor chart issues and assists with release of information (ROI).
• Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.