Patient Access Specialist

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Efficiently and courteously obtains information to register patients in the clinical management system to assure accurate and complete demographic and payor information. Performs associated clerical duties including obtaining signatures for patient consent, verifying insurance information, generation of point of service bills. Explores every avenue available in collecting account at time of service. Implements a mutually satisfactory method of payment until account is paid in full. Communicates with Patient Access, Resource Management, and the Medicaid eligibility vendor.

Responsibilities:
Patients and their families are served compassionately when gathering necessary demographic information in completion of the registration process. Directly communicates with patient and/or family regarding financial liability. Assists patients/families by directing, escorting them or providing maps to other areas of the hospital as necessary to assure we provide an excellent patient experience. Responsible for managing the gaps in expectations and acknowledging inconveniences. Physicians depend upon copies of admission and outpatient reports for patient follow-ups. Clinical and Diagnostic Services depend upon a speedy and proficient registration to expedite patient care and maintain schedule to assure customer satisfaction. Assists with visitor control in the registration area. The Patient Accounting Department depends upon accurate registration information to expedite the billing process. Health Information Services relies on registration for accurate registration information for coding services.
LENOIR

Other information:
EDUCATION
High School Diploma or equivalent required. Associate Degree in Business, Medical Office Administration or related field preferred.

EXPERIENCE
Two or three years of customer service, collections, registration, or medical office experience required. Candidates with an Associate degree qualify with one to two years of experience.

LICENSURE/REGISTRATION/CERTIFICATION
None required.

OTHER SKILLS AND QUALIFICATIONS
Excellent customer service skills. Excellent communication and organizational skills. Ability to utilize computers, electronic calculator and other office equipment. Knowledge of word processing and spreadsheet software necessary, preferably Microsoft Word and Excel. Able to deal with the public (face to face and over the phone). Excellent interdepartmental communication skills required.

WORK ENVIRONMENT
Extensive patient/family contact. Exposed to moderate temperatures and controlled lighting. Subject to many interruptions due to multiple calls and inquiries.

PHYSICAL REQUIREMENTS
Walking, lifting, carrying, standing. Required to view computer terminal for extended periods of time.

01.7400.4559

Legal Employer: Lenoir Health

Entity: UNC Lenoir Health Care

Organization Unit: Rehab Therapy Svcs

Work Type: Per Diem

Standard Hours Per Week: 4.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: LENOIR MEM

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.