Lead Product Designer

Aquent is partnering with a pioneering organization dedicated to empowering individuals and businesses through innovative digital solutions. This company is at the forefront of leveraging cutting-edge technology to enhance user experiences and streamline complex processes, making a tangible difference in people's lives by connecting them with essential services. They are committed to continuous evolution, always looking to the future of product design and the transformative power of emerging tools.

Are you a visionary product design leader eager to shape the future of digital experiences? Our partner is seeking a highly skilled and forward-thinking individual to drive the design strategy for their provider-facing solutions. This isn't just about crafting interfaces; it's about pioneering how technology, especially AI, can empower service providers, optimize workflows, and ultimately deliver unparalleled support to users navigating critical decisions. You will be instrumental in defining new paradigms for user interaction and business efficiency, making a profound impact on both our partners' growth and the well-being of the communities they serve.

What You Will Do

• Own end-to-end product design for provider workstreams, from discovery and journey mapping through prototypes and production-ready design. This includes provider-facing solutions, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that help providers serve users more effectively.
• Translate complex marketplace, partner, and operational challenges into intuitive workflows for both internal and external users.
• Partner with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to define problem framing, establish success criteria, evaluate tradeoffs, and scope releases.
• Design for trust, clarity, speed, and usability in workflows where users require accurate information and confident next steps.
• Use research, analytics, provider conversations, partner feedback, frontline team input, product data, and business context to inform and guide design decisions.
• Identify high-leverage opportunities where improved provider workflows can enhance customer outcomes and business performance.
• Clearly communicate design rationale to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders.
• Help teams understand not only what should ship, but why it matters.
• Apply and extend shared patterns so product surfaces feel coherent across domains.
• Distinguish provider-specific design needs from reusable system patterns.
• Contribute to shared foundations, including interaction patterns, information architecture, accessibility, UX writing, and craft standards.
• Mentor and raise the bar for other designers through critique, pattern quality, and strong product storytelling, without requiring people-management responsibility.
• Bring a builder's mindset to design: use lightweight prototypes, AI-assisted workflows, and scrappy experiments to make ideas tangible earlier.
• Experiment with AI tools to explore product directions, prototype workflows, synthesize inputs, pressure-test assumptions, and improve the speed and quality of design work.
• Help the team understand where AI meaningfully improves the experience, and where human judgment, trust, and clarity matter more. Share what you are learning with design and stakeholders so the team gets better together.

Who You Are

You are a high-agency builder: someone who moves toward ambiguity, takes ownership without waiting for perfect direction, and uses design, data, and AI-native tools to make the team move faster and raise the quality of the work. You care about users, business outcomes, product quality, and team momentum. You have strong design judgment, but you are not precious about process. You know when to prototype, when to simplify, when to push for a better system pattern, and when to help the team make a pragmatic decision.

You are curious about emerging AI-native tools and have probably tried some of them before they were fully ready. You understand that these tools can accelerate exploration, synthesis, prototyping, and production, but that they also introduce limitations, quality risks, trust concerns, and new responsibilities for designers.

You bring strong interaction design, information architecture, systems thinking, and product judgment to complicated domains. You can work across provider-facing workflows, partner tools, marketing and lifecycle touchpoints, and internal systems that support the provider experience without losing sight of the broader marketplace journey.

Must-Have Qualifications

• 7+ years of product design experience on complex web, SaaS, marketplace, CRM, internal-tool, partner-portal, or operations-facing products.
• Strong portfolio showing end-to-end ownership from ambiguous problem framing through shipped product, including work that influenced product strategy or raised the quality bar across multiple workstreams.
• Excellent interaction design, systems thinking, information architecture, and product judgment.
• Demonstrated curiosity and hands-on experimentation with AI tools in the design or product development process.
• Ability to explain not just what you designed, but how you used evidence, tools, prototypes, constraints, and judgment to make better decisions.
• Experience working in fast-moving, ambiguous environments where ownership, pragmatism, and cross-functional trust matter.
• Strong proficiency in leading design software and the ability to communicate design intent through flows, prototypes, specs, and crisp design storytelling.
• Comfort partnering deeply with Product Managers, Engineers, Researchers, Marketing, operational stakeholders, Sales, and senior leaders to align teams around clear design direction.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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