Computer Systems Tech II

We do not sponsor applicants for work visas for this position

The IT Technician is responsible for providing technical support across the organization, ensuring the stable operation of computer systems, networks, and related technologies. This role involves troubleshooting hardware and software issues, assisting end users, maintaining IT equipment, and supporting routine technology operations.

Technical Support

Provide Tier 1-2 support for end users via helpdesk tickets, email, chat, phone and in person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.

System & Network Maintenance

• Perform routine maintenance on operating systems, applications, and infrastructure.
• Support patching, updates, and system upgrades.
• Assist with network connectivity issues (LAN/WAN/Wi-Fi).

User Support & Training

• Guide employees through problem-solving steps and technology best practices.
• Assist in onboarding new users: setting up accounts, devices, and access rights.

Asset & Inventory Management

• Maintain accurate inventory of IT hardware, software, and licenses.
• Support equipment lifecycle management including provisioning and decommissioning.

Security & Compliance

• Follow IT security policies and procedures, including password and access controls.
• Assist in monitoring security alerts or suspicious activity.
• Ensure compliance with organizational standards and industry best practices.

Documentation

• Create and maintain technical documentation, knowledge base articles, and support logs.
• Track support requests using the IT ticketing system.

Required

• Associate degree in Information Technology, Computer Science, or equivalent work experience.
• 1 - 2 years of IT support or helpdesk experience.
• Strong understanding of Windows and/or macOS environments.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with Office 365 or Microsoft 365 tools.
• Excellent troubleshooting, communication, and customer service skills.

Preferred

• Industry certifications (CompTIA A+, Network+, Security+, Microsoft, or similar).
• Experience supporting cloud-based services (Azure AD, Intune, etc.).
• Knowledge of service management frameworks (ITIL).

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.