Dining Services Supervisor (Starbucks)

The Dining Services Supervisor oversees the day-to-day operations of a dining location and the workflow of the cooks, senior dining service attendant, and dining services attendants including baristas, cashiers, and sanitation staff. This position requires a flexible work schedule to meet operational needs. The supervisor supports the manager with employee hiring, scheduling, training and time approval within the framework of university policies. They are responsible for inventory and ordering to align with location needs. The Dining Services Supervisor reports to the manager of the dining location.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Lead
  staff during shifts including assigning stations, side work, other tasks
  as necessary.
• Open
  and/or close the restaurant following established SOPs.
• Oversee
  operations including POS, shift reports and necessary logs.
• Monitor
  product levels and communicate inventory needs.
• Assist
  manager with daily operations of front of house and back of house
  including ordering, inventory control, food preparation, labor and food
  costs, budgeting, profit & loss development and labor.
• Assist
  with training staff and coordinate their work schedules.
• Communicate
  verbal and written instructions to assigned staff.
• Monitor
  the workflow of assigned staff and notifies the manager of any concerns.
• Communicate
  daily goals, menus changes, promotions or changes to service.
• Maintain
  excellent customer service by planning, developing and assisting with the
  implementation of new ideas.
• Lead
  and monitor effective customer service practices within the unit and
  address real-time customer concerns.
• Ensure
  maintenance orders are submitted, receives materials and supplies via
  Culinary Services procurement and distribution system.
• Ensure
  safe food handling and workplace safety practices.
• May
  assist with maintaining online shop including express catering.
• Additional duties as assigned.

Knowledge, Skills, and Abilities (KSAs):

• Ability
  to interpret instructions and perform basic arithmetic calculations.
• Knowledge
  in scheduling, customer relations, and restaurant leadership.
• Skilled
  in computerized inventory control systems.

Physical Requirement:

• Occasionally lift a maximum of 50 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• High school diploma or high school diploma equivalency is required.
• Minimum of 7 years of relevant experience, or equivalent combination of education and work experience.
• Must be able to work evenings, weekends and holidays.

• Experience in a high volume restaurant concept.
• Previous experience in food service production, culinary and service techniques and standards.
• Prior experience working in indoor food preparation, storage, and service areas, including exposure to mechanical parts and varying temperature conditions.