Non CDL Driver

Position Purpose:

The Delivery Driver Non-Regulated role is essential for ensuring the prompt, reliable, and professional delivery of products to business customers, directly contributing to customer satisfaction and operational efficiency. This position requires individuals to manage product delivery tasks, including verifying order accuracy, securing loads, and addressing customer interactions with a high degree of professionalism and courtesy. Candidates must demonstrate exceptional communication and time management skills, ability to handle physically demanding tasks, and maintain a clean driving record along with a valid U.S. driver's license, ensuring compliance with safety and quality standards.

Key Responsibilities:

• Ensure timely and efficient delivery of products by adhering to scheduled routes and following the company's standard operating procedures to maximize customer satisfaction.

• Maintain a professional and courteous demeanor when interacting with customers to enhance the overall client experience and uphold the company's reputation.

• Conduct thorough pre- and post-delivery inspections of orders to verify accuracy, addressing any discrepancies in a prompt manner to ensure product integrity.

• Demonstrate commitment to physical job requirements by effectively performing tasks involving heavy lifting, sustaining efficiency and safety standards.

• Utilize exceptional time management and organizational skills to optimize delivery routes and reduce transit times, contributing to operational excellence.

• Safeguard company assets and customer products by adhering to all safety protocols and maintaining a clean driving record, ensuring compliance with legal and company standards.

• Actively participate in training and development opportunities to continuously improve delivery techniques and customer service skills, aligning with the company's growth objectives.

Direct Manager Direct Reports:

Reports directly to the Branch Manager.
This position does not have direct reports.

The role focuses on individual contribution towards achieving operational goals and ensuring customer satisfaction through timely and accurate deliveries.

Travel Requirements:

The Delivery Driver role at the Company requires local travel to various client locations on a daily basis to ensure the timely and efficient delivery of products, with occasional additional travel as needed to meet customer demands and operational objectives.

Physical Requirements:

The position of Delivery Driver in the Company involves both dynamic and physical elements customary to delivery and office-based operations. This role requires the ability to perform tasks such as sitting for extended periods while driving, standing, walking, bending, and lifting products up to 25 pounds regularly. Applicants should exhibit the capacity to engage in repetitive motions and endure variable weather conditions during deliveries. We are committed to fostering an inclusive workplace and will provide reasonable accommodations to enable individuals with disabilities to perform these essential functions effectively, ensuring equal opportunity and support while maintaining adherence to ADA compliance standards. Must also be able to communicate effectively, both in writing and verbally, to maintain our high customer service expectations.

Working Conditions:

The Delivery Driver position with the Company is primarily field-based, involving on-site delivery activities that require a high degree of physical engagement and mobility. This role operates in a dynamic, fast-paced environment, often characterized by tight schedules and precise delivery windows to ensure optimal customer satisfaction and operational efficiency. The successful candidate will adeptly navigate diverse roadways and adapt to varying traffic conditions, meeting the demands of a deadline-driven setting. The position necessitates the ability to handle and transport heavy materials, with an emphasis on safety protocols and regulatory compliance to uphold the company's standards. This role requires a focus on direct customer interactions to sustain and enhance client relationships, consistently reflecting the professional and courteous service standards upheld by the Company.

Minimum Qualifications:

• Possession of a valid U.S. driver's license specific to the state of employment.

• Maintenance of a clean driving record, demonstrating safe and responsible driving habits.

• Successful completion of a drug test and background check, ensuring compliance with company standards and legal requirements.

• Proven ability to lift and manage items weighing at least 25 pounds, ensuring the ability to meet the physical demands of the role.

• Demonstrated exceptional communication skills, enabling professional and courteous interaction with clients and team members.

• Strong time management skills to facilitate timely and efficient deliveries, contributing to overall customer satisfaction.

• Ability to effectively use GPS systems and delivery tracking applications to ensure precise and timely deliveries.

• Competence in managing load inventory, ensuring all items are accounted for and handled with care to prevent damages.

• Experience working collaboratively within a team environment, promoting a culture of trust and mutual respect.

• Strong work ethic with a demonstrated history of reliability and punctuality in all professional engagements.

Preferred Qualifications:

• Demonstrates strong knowledge of local and regional routes, traffic patterns, and roadway conditions to maximize delivery efficiency and minimize travel time.

• Proven ability to interact professionally with customers at pickup and delivery points, addressing questions or concerns promptly to support high customer satisfaction and repeat business.

• Applies safedriving practices consistently, prioritizing personal and public safety, and maintaining an excellent driving and safety record.

• Experienced in coordinating multiple delivery stops, effectively prioritizing routes and adapting to lastminute schedule changes without disrupting workflow.

• Capable of handling unexpected challenges on the road-such as delays, route changes, or equipment issues-using sound judgment to find quick and effective solutions.

• Demonstrates the physical endurance required for long driving hours and freight handling, sustaining productivity throughout demanding delivery shifts.

Minimum Education:

High school diploma or equivalent.

Preferred Education:

An Associate degree in logistics, transportation, or a related field is preferred to enhance delivery efficiency and customer interaction.

Minimum Years Of Work Experience:

Previous experience as a delivery driver or in a related position is highly preferred.

Certifications:

Defensive Driving Certification preferred to enhance safety and compliance standards
Certification in Professional Customer Service preferred to ensure exceptional client interactions

Competencies:

• Demonstrates exceptional professionalism when interacting with customers at pickup and delivery sites, using clear, courteous communication to ensure a positive experience and high customer satisfaction.

• Exhibits strong skill in verifying load and order accuracy before departure and upon delivery, maintaining thorough attention to detail in all freight-handling tasks.

• Shows proven ability to manage time effectively by adhering to delivery schedules, planning efficient routes, and consistently making ontime deliveries.

• Demonstrates readiness and capability to perform physically demanding duties, including loading, unloading, and safely handling heavy materials as needed.

• Maintains a customerfocused mindset, ensuring all interactions-whether with dispatchers, shippers, or receivers-are polite, professional, and serviceoriented.

• Possesses strong problemsolving skills, quickly identifying and resolving delivery or equipment-related issues to keep operations running smoothly.

• Displays a strong commitment to safety by following DOT regulations, company policies, and safedriving practices, while maintaining a clean driving record.

• Demonstrates adaptability by adjusting routes, schedules, and delivery approaches to meet changing customer needs and operational demands.

Job Location: