Consumer Loan Resolution Specialist - Credit Resolution

SUMMARY:

Manages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections andensurethat the Bank's policies and procedures are compliant with the same. Prepares files as an account progresses indelinquency andmake recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.

Reduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts.

Determinesreason for non-payment.

Completes SkipTrace onaccounts tolocatecustomers for which you have notestablishedphone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.

Reviews all bank systems as needed (FIS/IBS, Image Centre, etc.) todeterminethe scope of the customer relationship as well asfacilitatein the collection of the account.

Prepares necessary documentation for modifications,extensions,and file evaluation.

Negotiates paymentarrangementwith borrower(s).

Maintains detailed trackinglogon all accounts as you work through the collection process.

Processes GL and Payment Tickets as applicable when payment is received.

Researchesand resolve billing and/or payment disputes on assigned accounts.

Verifies "Proof of Insurance" for collateralized loans as needed.

Ordersappraisals whenappropriate.

Analyzes loan/collateralfileto makerecommendationfor appropriate action.

Reviews personal credit and asset reports to make recommendationsas to appropriate strategy.

Organizes andpreparefiles to be referred for repossession and/or foreclosure.

Makes appropriate file notations for all correspondence and any other events toIntellectsystem.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank'spolicies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.You will also be expected to complete all assigned compliance trainingin a timely manner.

Professional appearance and demeanor, interpersonal relations, workethicand attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative andsolutions-oriented manner.

Possess effective organizational skills and ability to handle detail-oriented work with promptness.

Ability to work in a fast-paced environment.

Ability to research problem situations and recommendappropriate action.

High school diploma or General Education Degree (GED).

One year of related experience or training preferred.