Cluster Manager | Aesop Texas Market

Asop
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oreal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl's, Lancome, SkinCeuticals, Nyx, YSL and L'Oreal Paris; presenting wide-ranging opportunities for long-term career growth.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the Role

At Aesop, we believe in cultivating exceptional experiences, and as our Cluster Manager, you will be a strategic and operational leader, pivotal in bringing this vision to life across a portfolio of stores. You will inspire teams, drive commercial success, and champion our unique brand culture and unparalleled customer experience. If you are an entrepreneurial, customer-focused leader, deeply passionate about Aesop's values, and driven to excel in a dynamic retail environment, we invite you to join us!

The Role in Action

Drive Performance & Growth (40%)

• Develop and execute strategic annual and quarterly plans to achieve ambitious portfolio goals
• Maintains oversight of commercial performance through robust analysis of KPIs, and wider commercial data sourced from Aletheia and StoreForce; identifying opportunities, and drive growth
• Lead and motivate your teams to understand performance drivers and deliver outstanding results
• Collaborate with their Commercial Director and peers to deliver commercial success for their market and zone by sharing successes and best practice
• Partners with their Trainer to grow team capability in line with portfolio and business goals

Recruit, Develop & Retain (30%)

• Partner with Store Managers and Talent Acquisition to recruit, onboard, and develop exceptional Aesop retail talent ; approve hiring decision for all Retail Consultants
• Coach, mentor, and provide feedback to Store Managers and Consultants, fostering their growth and enhancing retail performance
• Builds dynamic talent development, retention & succession plans for their portfolio by adhering to Aesop's performance review cycle and talent review process

Lead Customer Experience (20%)

• Champion the consistent delivery of the Aesop customer experience, inspiring teams to uphold our non-negotiables,
• Ensure excellence in clienteling and CRM tools to recruit new customers and foster loyalty
• Analyze customer feedback and NPS scores to continuously enhance the in-store experience
• Partners with Marketing and Visual Merchandising to optimize product mix and ensure coherent and impactful campaigns
• Ensures the consistent delivery of the Aesop retail standards across their portfolio in relation to the five senses

Lead Portfolio Operations (10%)

• Conducts regular and purposeful store visits that motivate, build capability, reinforce key messages and uncover commercial opportunities. 80% of an Cluster Managers working week will be spent in stores
• Act as a vital link between head office and retail, ensure effective communication and strategic support

What you will bring

• Proven 3+ years experience successfully leading a team of managers in a customer and sales-focused retail or hospitality environment.
• Strong commercial acumen with the ability to own and manage a P&L for a store network.
• Exceptional communication skills, both written and verbal, with a passion for engaging customers and inspiring teams.
• Experience in multi-site management and solving problems with autonomy within established business frameworks
• Proven track record in building brand presence and awareness in market
• Ability to travel 60% of the time within the portfolio and for ad-hoc offsites in the US
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Position based in Dallas, TX open to applicants based in Austin, TX or Houston, TX

What's on offer

Don't meet every single requirement?At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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