Quality Analyst

Join a leading technology company at the forefront of innovation, shaping the future of digital experiences. Partnering with Aquent, we are seeking passionate talent to contribute to a team dedicated to creating and evaluating cutting-edge AI-generated content. This is an opportunity to make a significant impact on how users interact with next-generation content across a wide array of platforms.

Are you a detail-oriented and customer-focused individual with a passion for quality? We are looking for someone to play a pivotal role in ensuring the reliability and effectiveness of content experiences, from templates and prompt designs to advanced AI-generated content and emerging AI-powered features. This position sits at the dynamic intersection of content, design, and quality assurance, offering you the chance to validate experiences and ensure content performs flawlessly across diverse customer scenarios. You will be instrumental in identifying issues, driving improvements, and ultimately enhancing the customer journey with every interaction.

Responsibilities

• 
  

  Content Testing & Quality Assurance

  
  
  
  
  • Develop and execute comprehensive test plans for templates, prompt templates, AI-generated content, and other content experiences across various platforms.
  • Perform manual and automated testing across a range of content platforms and AI-powered experiences.
  • Validate content quality, functionality, usability, accessibility, and adherence to design fidelity.
  • Identify, document, reproduce, and track defects through resolution.
  
  
  
  
• 
  

  AI Content Evaluation

  
  
  
  
  • Evaluate AI-generated outputs against defined quality standards and acceptance criteria.
  • Assess content accuracy, relevance, usability, formatting, and overall customer experience.
  • Provide clear, actionable recommendations to improve model and content performance.
  
  
  
  
• 
  

  Test Development & Execution

  
  
  
  
  • Create and maintain robust test scripts, test cases, validation frameworks, and execution documentation.
  • Develop repeatable testing approaches for new content experiences and features.
  • Collaborate with content and cross-team stakeholders to identify opportunities for automation.
  
  
  
  
• 
  

  Reporting & Recommendations

  
  
  
  
  • Analyze testing results and effectively communicate findings to stakeholders.
  • Identify patterns, recurring issues, and opportunities for continuous quality improvements.
  • Track testing outcomes and ensure changes are accurately reflected in documentation and content production workflows.
  
  
  
  

Required Qualifications

• Bachelor's degree in Content Automation, Computer Science, Engineering, Information Systems, or a related field.
• 2-4 years of experience in content testing, QA, usability testing, or quality assurance.
• Demonstrated experience (minimum 2 years) in creating comprehensive test plans and detailed test reporting documentation.
• Proven experience (minimum 2 years) in communicating the outcomes of quality testing work, with a strong focus on content.
• Experience scripting in Python, PowerShell, or similar languages.
• Knowledge of leading productivity platforms and workflows.
• Strong understanding of testing methodologies and quality processes.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.

Nice-to-Have Qualifications

• Experience testing AI-generated content or generative AI experiences.
• Understanding of design principles, content quality, and user experience.
• Experience working with automation frameworks.
• Familiarity with human evaluation methodologies and quality rubrics.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#APP