Customer Service Representative - Hybrid

We have an opportunity for a Customer Service Representative to join our Delavan, WI team. You will provide world class customer service to customers of Pentair. This position will provide end-to-end customer support by promptly processing customer requests and support of Pentair's revenue and growth. This position will also help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities.

You will:

• Coordinate internal activities and external customers' expectations to ensure Legendary Customer Service.

• Primary contact for Pentair Distribution and Sales Network.

• Provide day-to-day problem resolution; effectivelycommunicatingby telephone and email.

• Managing incoming email and providingtimelyresponses within 24 hours or less.

• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, ProductionPlanningand Logistics) to meet customer expectations.

• Work with internal management & personnel toexpediteorders atcustomer'srequest.

• Work closely withlogisticsrelativeto delivery instructions andexpediting.Assistwith booking of containers.

• Strong workingrelationshipandinterfacewith cross-functional departments.

• Be attentive to phone calls, ensuring sufficient coverage at all times.

• Perform other tasks and duties as assigned.

Key Qualifications:

• Excellent customer service and soft skills.

• Strong organizational,writtenand verbal communication skills.

• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention todetailand work under pressure.

• Mustbe able to respond to the needs of our distributors and customersin a timely manner.

• Proficient in MS Office Products.

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• Demonstrates integrity and ethical standards.

• Associates degree in a related field. Bachelor's Degree preferred.

• 1-3 years of experience in claims department/customer service.

• SAP experiencepreferred butnotrequired.

Shift/Hours:

• 7:30am - 4:00pm Monday - Friday

• Hybrid three days a week onsite

Compensation:

Hourly pay rate is going to be competitive based on experience. Opportunity for a rateincreaseafter you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays

• Paid vacation

• Paid sick time

• Medical, Dental, and Vision Insurance

• 401(k)

• Up to 5% 401K match starting day one of employment

• Health savings account

• Life insurance

• Paid time off

• Prescription drug insurance

• Tuition reimbursement