Manager-Transitional Year (GME)

Opened in 2010, Palmdale Regional Medical Center is a 184-bed, acute care hospital located in Palmdale, CA. One of Southern California's newest hospitals and featuring all-private patient rooms, Palmdale Regional provides high-quality, award-winning patient care to residents and visitors of the Antelope Valley and surrounding areas. Palmdale Regional is active in the community and regularly participates with the Antelope Valley Board of Trade/Greater Antelope Valley Economic Alliance (now AV Edge), and other civic and governmental groups. Palmdale Regional believes in "Community Service Excellence" and supports nonprofit agencies and other healthcare related organizations.

Palmdale Regional recently joined the newly created regional brand, Southwest Healthcare. This comprehensive network of care incorporates five hospitals in the southern California region and includes multiple convenient ambulatory locations serving many communities. With more than 7,000 skilled and talented care providers across the region, all dedicated to the highest standards, the shared goal is to provide convenient access to a wide range of healthcare services. Learn more:www.SouthwestHealthcare.com. For more information on Palmdale Regional, please visitwww.palmdaleregional.comand follow Palmdale Regional Medical Center on social: Facebook, Instagram, LinkedIn and YouTube

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

www.swhpalmdaleregional.com/careers

Position Summary

With oversight and direction from the Program Director and the Administrative Director, the Program Manager is responsible for the daily operational management of the Transitional Residency Program. The position requires a comprehensive and detailed understanding of ACGME accreditation policies, as well as a high degree of initiative and independent judgment.

The Program Manager will continually assess and direct a wide range of programmatic issues including long range planning, recruiting trainees, developing projects, analyzing administrative workflow, maintaining databases, communicating with faculty and residents regarding a range of issues, and managing internal and external program relations.

Job Responsibilities:

• Regularly meets with the Program Director to discuss office operations, project progress, and identify areas for improvement. Proactively evaluates workflow and cost-effectiveness, offering actionable recommendations to the Administrative Director to enhance program performance and efficiency. Collaborates with other Program Leaders in the development and implementation of program-level policies.
• Leads the day-to-day administration and strategic management of the designated residency/fellowship program(s), ensuring seamless operations across all functional areas, including clinical education, finance, human resources, compliance, and accreditation. Serves as a key advisor and operational partner to the Program Director and faculty, supporting the design, implementation, and continuous improvement of the program's educational objectives and strategic Interprets and ensures compliance with ACGME, national accrediting agencies, and hospital policies. Develops and implements strategies to maintain compliance and mitigate risks while aligning with institutional standards.
• Provides comprehensive managerial support to residents and fellows, serving as the primary liaison between trainees, hospital leadership, and external stakeholders. Cultivates and maintains strategic partnerships with affiliated hospitals, clinics, and medical organizations to enhance program operations-specifically in areas such as recruitment, onboarding, orientation, and the coordination of external rotations. Ensures consistent communication and alignment between all parties to support trainee success and program goals. Leads the planning, coordination, and execution of key residency and fellowship program events, including recruitment activities, orientation, graduation ceremonies, faculty retreats, and other academic functions. Ensures all events are strategically aligned with institutional priorities, accreditation standards, and program timelines. Oversees logistics and communications to promote engagement, professionalism, and a cohesive program culture. Ensures timely and accurate dissemination of institutional and program-specific policies and procedures to all residents and fellows, in collaboration with the Designated Institutional Official (DIO) and Program Director. Develops and implements effective communication strategies to promote clarity, compliance, and accountability, fostering a well-informed and policy-aligned learning environment. Works with Program Director and Human Resources to administer coaching, counseling, or corrective action as appropriate.
• Works in close partnership with the medical staff credentialing office to ensure compliance with all licensing, moonlighting, and credentialing procedures for residents and core faculty. Implements systems to track and manage compliance.
• Manages all materials related to specialty-specific trainee exams and oversees exam proctoring, ensuring compliance with institutional guidelines and national standards.
• Manages databases containing resident and faculty data, including New Innovations. Oversees the evaluative processes for trainees, faculty, and program rotations, ensuring data integrity and timely reporting.
• Oversees the development and management of resident call schedules. Provides strategic oversight of resource allocation, including office systems, records, and distribution of materials.
• Manages the residency program's annual budget, evaluating financial needs, and advising the Program Director on expenditures. Oversees the acquisition of equipment and training materials, ensuring cost-effectiveness and alignment with program needs.
• Manages the organization of meetings, conferences, and lectures. Develops and oversees the creation of promotional materials, brochures, and communications related to program events and external engagement.
• In conjunction with the Undergraduate Medical Education Coordinator, manage medical student rotational availability.
• Oversees the creation and maintenance of external program advertising and media, including websites, brochures, and publications. Manages the program's digital presence and ensures consistent branding.
• Manages the ERAS database and oversees all processes during the residency program's recruitment season. Coordinates interviews, ensures timely review of applications, and advises faculty on applicant evaluations.
• Oversees all NRMP responsibilities, ensuring compliance with match procedures. Manages communications with matched residents and facilitates their onboarding process. Assists with quota review, rank list development, and certification in NRMP.
• Manages the verification and tracking of resident status and activities.
• Leads the preparation for ACGME Site Visits and internal reviews, ensuring all documentation and processes are in compliance. Provides strategic support for accreditation efforts.
• Oversees the monitoring of residents' work hours and procedure logs, ensuring compliance with ACGME requirements through regular review of New Innovations reports.
• Manages inquiries from residents and applicants, ensuring timely and appropriate resolution of issues.
• May supervise, train and guide new coordinators or administrative assistants within the residency program.
• Oversees and monitors budget allocations for key program initiatives, including applicant recruitment, orientation, and graduation activities. Regularly reviews expenditures with the Program Director to ensure alignment with the approved annual budget and institutional financial policies. Provides strategic guidance on program spending and secures appropriate approvals for all related expenses. Independently manages educational service agreements with faculty, medical groups, or academic institutions.
• Manages the accurate tracking and reconciliation of program-related expenditures, including the timely processing of educational service payments. Collaborates with hospital, regional, and GME leadership to provide detailed budgetary information and financial reports, supporting fiscal accountability and strategic resource planning.
• Takes on additional duties as assigned by the Program Director or ADME, contributing to the overall success of the UHS GME programs.

EDUCATION/TRAINING/ EXPERIENCE:

• Bachelor's degree required
• Minimum of one year experience in a full time academic and/or educational program coordinator role, required
• In lieu of Bachelor's degree, a minimum of five years' experience in a full time academic and/or educational program coordinator role required

REQUIRED SKILLS:

• Excellent written and verbal communication skills.
• Ability to organize information and multi-task/manage multiple priorities.
• Ability to handle sensitive information with absolute confidentiality.
• Working knowledge of software applications including Microsoft Word, Excel, and PowerPoint.
• Ability to make decisions independently and escalate appropriately. Experience working with New Innovations web-based software or other web-based GME Program Management Software
• Ability to demonstrate appropriate platform/facilitation skills.
• Consistent demonstration of professionalism through language, body language, appearance, actions, etc.

CERTIFICATIONS/LICENSES:

• • NA

This opportunity offers the following:

• Challenging and rewarding work environment
• Competitive compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Assistance Program
• Career development opportunities within UHS and its 300+ subsidiaries!
• More information is available on our Benefits Guest Website: Benefits.uhsguest.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.