New

ClassTech Support Analyst

North Carolina State University

$63,654

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Sep 10, 2026

Posting Information

Posting Number	PG194827EP
Internal Recruitment	No
Working Title	ClassTech Support Analyst
Anticipated Hiring Range	$63,654
Work Schedule	Monday-Friday, 8:00 AM - 5:00 PM
Job Location	Raleigh, NC
Department	Office of Information Technology, Technology Support Services
About the Department	ClassTech is a unit within the Office of Information Technology ( OIT). ClassTech provides audio-visual technology design, integration, and support services to campus partners across a wide array of room and client types. The chief purpose of the Support Team is to support faculty and technology in learning spaces, support our various spaces under contract, manage the student worker team, and conduct the life cycle process.
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Provide Tier 1 and Tier 2 technical support for classroom and conference room technology at NC State. As a member of the ClassTech team, you will keep instructional spaces working reliably for faculty, staff, and students. The role combines hands-on troubleshooting, project support, end-user training, and supervision of student technicians. This is not a desk job. You will move between buildings on foot and by van throughout the day. Key Responsibilities Technical Support and Customer Service Provide Tier 1 and Tier 2 support for classroom and conference room technology, including projectors, video walls and other displays, AV processors and bridges, touch panels and control systems (Crestron, Extron, AMX), computers, visualizers, cameras, content capture devices, audio amplifiers, and microphones Independently diagnose and resolve routine and non-routine hardware, software, operating system, Active Directory, and TCP/IP issues, documenting incidents and resolutions in ServiceNow Communicate technical information clearly to users with limited technical background, and coordinate with campus partners and vendors on complex issues Technology Deployment and Project Support Install, configure, and maintain classroom AV systems and control systems, including isolating faults across the signal path Image, deploy, and manage classroom PCs using enterprise tools such as SCCM or KBox Conduct site surveys, verify system functionality after installations and upgrades, and complete implementations during scheduled maintenance windows following change management processes Training and Knowledge Management Develop and maintain technical documentation in internal and public knowledge bases Train faculty and staff on classroom and conference room technology Supervise and mentor up to 20 part-time student technicians in desktop support, AV support, and customer service Planning and Operational Support Own all classroom technology in an assigned zone, prioritizing incidents, directing student technician work, and reporting weekly to management on issues and improvements Collaborate with Tier 3 support, ClassTech leadership, and campus partners on service improvements and ongoing projects Who Succeeds in This Role This is not an entry-level AV position. Successful candidates arrive able to troubleshoot Crestron, Extron, or AMX control systems, image and manage Windows PCs with enterprise tools, and diagnose network and directory issues without supervision. If that describes you, we encourage you to apply.
Other Responsibilities	Other duties as assigned.

Qualifications

Minimum Education and Experience	Associate's degree in Computer Science, Information Technology, or related discipline and two years of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. *All degrees must be received from appropriately accredited institutions.*
Other Required Qualifications	Experience installing and troubleshooting classroom or conference room AV systems, including projectors, video walls and other display technologies, AV processors, AV bridges, audio amplifiers, and microphones. Experience troubleshooting control systems and touch panels (Crestron, Extron, or AMX), including isolating faults across the signal path. Experience supporting cameras, visualizers, and content capture devices in instructional or meeting environments. Desktop support experience, including application support, enterprise imaging tools, and network configuration. Experience troubleshooting TCP/IP networking issues. Ability to independently diagnose and resolve non-routine technical problems. Ability to set priorities, manage time, and meet project deadlines. Ability to establish and maintain effective working relationships with faculty, staff, students, and coworkers.
Preferred Qualifications	AVIXA CTS, Extron AV Associate, Crestron, or CompTIA A+ certification. Experience configuring or programming AV control systems using tools such as Crestron Toolbox or Extron Global Configurator. Enterprise desktop management experience with SCCM, KBox, or similar imaging and deployment tools, and Active Directory. Experience supporting classroom technology in a higher education setting, including lecture capture and Zoom Rooms. Experience supervising, training, or mentoring student employees or end users.
Required License(s) or Certification(s)	AVIXA CTS If not currently held, the employee will have 12-months to obtain this certification, with assistance from OIT/ClassTech.
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	09/09/2026
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Please include a resume, cover letter, and contact information for at least three professional references. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details

Position Number	00100311
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	513001 - Technology Support Services
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.