Student Services Specialist (Admissions & Records - 2 positions)

$19.23 - $24.28/hourly, DOE

109

Monday - Friday, 9am - 6pm; some evenings and weekends may be required.

Summer Hours: Monday - Thursday, 7am-6pm.

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. 
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. 

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) 

The Admissions & Records Student Services Specialist acts as an initial primary point of contact for students and responds to student inquiries via phone, email, live chat, and in person. This position is key to creating a welcoming, service-oriented experience by addressing a wide range of student needs with professionalism and empathy. This position is student-facing and requires a proactive, service-minded professional dedicated to helping students succeed.

The specialist assists students with a wide range of admissions and records services, including determining residency for tuition purposes, processing enrollments, guiding students through special admissions and enrollment procedures, verifying identity, evaluating transcripts, and supporting outreach and communication efforts.

A successful candidate will demonstrate outstanding customer service and communication skills with the ability to actively listen, respond with empathy, and resolve issues efficiently. The role requires careful attention to detail, sound judgement, and the ability to navigate policies and procedures while maintaining a friendly and solutions-focused approach.

Working both independently and collaboratively in a fast-paced environment, the specialist upholds the highest standards of professionalism and equity, ensuring every student interaction reflects a commitment to inclusion, respect, and student success.

This position may report to the GCC North and/or Main Campus.

30% - Frontline Student Support and Communication

Provide high-quality, student-centered service and assistance to new and continuing students across all admissions, records, and registration services - including enrollment for both credit and non-credit programs. Supports the Admissions & Records (A&R) front counter, welcome desk triage, and support services by responding to inbound phone calls, live chats, and email inquiries. Composes, edits, and prepares clear, professional correspondence with a strong emphasis on excellent customer service, rapid response times, and accurate referrals to other student service departments. Demonstrates active listening, empathy, and problem-solving in every interaction.

30% - Records Management & Compliance

Maintains and updates student records in compliance with the Family Educational Rights and Privacy Act (FERPA) and all applicable federal, state, and institutional policies. Reviews and processes student requests related to residency classification, lawful presence, identity verification, special admissions, FERPA/U-18, enrollment verifications, domicile, and Western Undergraduate Exchange (WUE). Responds accurately and professionally to record-related phone, chat, and email inquiries, ensuring clear and student-friendly communication of complex information.

30% - Data Processing & System Management

Assists with auditing reports related to enrollment, residency, and prerequisites. Processes student-submitted documents through in-person interactions and electronic platforms. Accurately enters and maintains data within a variety of student information systems, including PeopleSoft (SIS), Dynamic Forms, GTE forms, and electronic document imaging software. Ensures data integrity and consistency while supporting operational efficiency. 

10% - Team Collaboration & Campus Engagement

Contributes to a collaborative team environment by assisting in training new staff, part-time employees, and student workers. Communicates clearly and professionally with colleagues and supervisors, builds strong working relationships, and collaborates effectively to analyze and resolve student issues. Demonstrates active listening, sound judgment, and a solutions-oriented approach. Supports the Enrollment Services department by participating in cross-functional committees, enrollment events, and community outreach events.

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

1. Two (2) years of demonstrated experience providing customer service in a fast-paced public service environment.

2. One (1) year of experience working with federal and state policies.

3. One (1) year of experience working in student/customer databases such as the Student Information System (PeopleSoft).

4. One (1) year of experience using spreadsheets to manage/validate data.

5. Two (2) years of experience working in a team environment.

6. One year of full-time relevant MCCCD experience during the previous two years.

This position may report to the GCC North and/or Main Campus.

ADA AND OTHER REQUIREMENTS
Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions: Work is routinely performed in an indoor, office environment.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. 

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) 
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship.  If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled.  First Review Date: Thursday, September 17, 2026.  Applications received after the review date may not be screened.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.