Student Services Analyst

$53,050.25 - $68,964.82/annually, DOE

114

Monday - Thursday, 9am - 6pm; Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. 
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. 

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa
Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) 

Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst to support Academic Advisement. This position coordinates, administers and implements student academic advisement programs for an assigned Field of Interest (FOI) and/or specialty cohort(s) by providing operational planning, program management and evaluation, direct student service delivery, as well as problem-resolution, and technical assistance. 

To best serve the students, department, and college, this position is fully in-person. 

30% - Academic Advising & Student Support
Provides professional-level academic advising to a caseload of students through individual and group sessions. Supports onboarding, retention, and degree completion by guiding students in goal setting, course selection, registration, and academic progress using PeopleSoft and other technologies. Advises on transfer pathways, certificate/degree options, and satisfactory academic standing.

30% - Holistic Student Engagement & Resource Connection
Identifies academic and co-curricular opportunities, including extracurriculars, study abroad, research, and internships. Consults with students to align options with their goals and interests. Serves as a primary liaison to connect students with academic and personal resources such as tutoring and counseling. Conducts proactive follow-up and monitors progress using reporting tools to ensure learning outcomes are met.

20% - Institutional Collaboration & Programmatic Support
Supports Guided Pathways and case management advising models through change management activities. Collaborates with academic units and student services across the college and district to enhance student success. Acts as a liaison to internal and external stakeholders. Coordinates with partners to promote programs and delivers training on advising-related topics. Interprets and communicates college and district policies.

10% - Orientation & Engagement Initiatives
Coordinates and participates in student orientation and engagement activities. Supports new and prospective students through information sessions, presentations, and outreach efforts. Collaborates with student organizations and campus partners to foster a welcoming and informed student experience. Develops and maintains program resources, informational materials, and communications to support student integration and success.

10% - Research & Professional Development
Research industry trends, best practices, and emerging technologies to enhance advising services. Attends meetings, training, and professional development sessions. Performs other duties as assigned, commensurate to the grade level of the position.

Bachelor's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate's degree from a regionally accredited institution and four (4) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

1. Minimum one (1) year of experience providing academic and/or career advising in a college or university setting.
2. One (1) year of experience working with student services procedures (e.g., admissions, registration), utilizing Student Information Systems (e.g., PeopleSoft, Banner), and applying federal/state regulations (e.g., FERPA, course applicability).
3. One (1) year of experience implementing guided pathways and supporting academic program selection using fields of interest, particularly for specialized student populations (e.g., first-generation, adult learners).
4. One (1) year of experience tracking student cohorts and applying strategies to improve persistence, retention, and completion.
5. One (1) year of experience delivering presentations to large groups in public or educational settings.
6. One (1) year of experience using degree audit systems, advisement platforms, learning management systems (e.g., Canvas, Blackboard), and supporting specialized student populations. 
7. One year of full-time, relevant MCCCD experience within the previous two years. This will be included as a Desired Qualification for all positions.

1. Work hours are typically standard; however, there are weekends and evenings that may be required
2. May be required to view a computer monitor for a prolonged period of time 

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. 

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) 
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship.  If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

Estimated first review on August 24, 2026

Must apply by 11:59 P.M. on August 23, 2026, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.