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Under general Supervision performs a variety of clerical work associated with developing new accounts in the New Business Services Department.
Core Responsibilities
- Responsible for the generation of orders for all new and upgrade accounts. This shall establish building/site, customer service drops, meter points and new street addresses.
- Must posses and be knowledge of the New Construction Services construction/field policies, procedures and tariff rate schedule assignments, as well as workflow as set forth by Company Policy as stated by the Tariff and other Company policies and procedures manuals.
- Is responsible for a complete knowledge and understanding of the current operations systems; Customer information Management Systems(CIMS)/Work Management System(WMS) and the working interaction between the two, as well as future systems.
- Responsible for the creation of all new customer bill accounts with the exception of component billed lighting. This does not include customer's requiring component lighting that do not already exit in the system.
- Maintaining assigned records compiling data, keeping a variety of record filed and supplying required information from such records.
- Must be proficient in typing and keyboard work.
- Operate all office machines, handle telephone inquiries, make appointments, perform clerical duties as required by the job.
- Typing a variety of forms, data tabulations and reports and preparing and reproducing copies as necessary.
- Performs duties in accordance with the Company Safety and Good Housekeeping practices.
Required Education/Experience
Relevant Work Experience
- Less than 2 years One and 1/2 years (18 months) experience as a New Construction Accounts Assistant. Required
- Should be knowledgeable of basic computer applications (Database management, spreadsheet and work processing). Required
- Sound physical condition. Required
- Willingness to direct and instruct employees assisting on the same work. Required
- Possession of the qualities of neatness, cleanliness, communication skills and orderliness in both the work place and person. Required
Licenses and Certifications
- Driver's License Required
Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. Benefits: We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
*Please be aware that some benefits may not apply to provisional or part-time job titles.
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