Summer Associate Internship (Experience Analyst)

Overview

Looking for a summer opportunity where you can do more than observe from the sidelines?

Join our team as a Summer Associate - Experience Analyst and get hands-on experience solving real business problems, working alongside experienced professionals, and helping improve the products, processes, and experiences that ensure a consistent and frictionless member experience. This is an opportunity to see how ideas move from concept, analysis, solution and delivery in a fast-paced financial services and technology environment.

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

Responsibilities

What You'll Do

As an Experience Analyst Summer Associate, you'll become part of the team. Your experience may include:

• Analyzing business processes and identifying opportunities to make them simpler, faster, and more effective

• Working with product, technology, operations, and other teams to understand business needs and challenges

• Assisting with gathering and documenting business requirements

• Using data and research to uncover insights and support recommendations

• Helping map member and employee experiences and identify opportunities for improvement

• Participating in Agile ceremonies, planning sessions, brainstorming, and solution-design discussions

• Supporting testing and implementation of new products, features, or technology

• Creating dashboards, presentations, process maps, and other materials used to communicate recommendations

• Learning how large organizations manage projects, technology, risk, operations, and change

What Could You Work on This Summer?

Our goal is for Summer Associates to own meaningful work, solve a real problem, and have something tangible to show for their summer experience. Depending on business priorities, your summer project could include:

• Improving a Member Experience Choose a real customer journey such as making a payment, transferring money, resolving an issue, or using a digital service.

• Building a Product Performance Dashboard Help the team better understand how one of its products or services is performing.

• Exploring an AI Opportunity Investigate how emerging technology could improve an existing business process or employee experience.

• Reimagining a Branch Operations Member Experience Explore how modern and real-time member experiences are changing the people utilize their financial institutions.

• Solving a Process or Problem Take a process that is too manual, complicated, or time-consuming and figure out how to make it better.

• Design a New Product or Feature Start with a customer or employee problem and help turn it into a potential solution.

What You'll Gain

This experience will allow you to apply your creativity and outside the box thinking to identifying and solving a problem. You will encounter challenges which will allow you to troubleshoot and learn through collaboration and experimentation. By the end of the summer, you'll have a wealth of hands-on experience to add to your resume.

You may have the opportunity to build skills in:

• Business Analysis

• Design Thinking

• Product Development

• Process Improvement

• Financial Technology

• Data & Analytics

• Agile Delivery

• Problem Solving

• Customer Experience

• Project Management

• Executive Communication

You'll also gain exposure to professionals across different areas of the organization, giving you a chance to explore potential career paths and better understand where your interests and strengths could take you.

Qualifications

Who We're Looking For

You don't need to know everything about financial services or technology. Curiosity, initiative, and a willingness to learn matter more.

You may be a great fit if you:

• Students pursuing degrees in Business, Finance, Information Systems, Technology, Product Development, Data Analytics, Experience Design, Computer Science, Program/Project Management, or related fields may find the experience especially valuable but we welcome students from other majors who are excited about solving problems and learning

• Enjoy figuring out how things work and how they could work better

• Are naturally curious and comfortable asking questions

• Like solving problems and working through complex information

• Can communicate ideas clearly

• Enjoy collaborating with different people and perspectives

• Are comfortable learning new technology and tools

• Take ownership of your work and aren't afraid to bring forward new ideas

Why Spend Your Summer with Us?

Because your summer should give you more than a line on your resume. You'll work on real problems, with real teams, whose work has real impact. You'll learn how business and technology come together to deliver products and experiences, build relationships with professionals across the organization, and develop skills that can help launch your career. Bring your curiosity. Bring your ideas. Bring your perspective. We'll give you the opportunity to put them to work.

Ready to make your summer count? Apply to become an Experience Analyst Summer Associate.

The Outcome

At the end of the summer, you'll have the opportunity to bring everything together at a Summer Associate Capstone Presentation. You'll present the problem you tackled, what you learned, the data and research behind your recommendations, your proposed solution, and the potential business or customer impact. The goal is simple: leave the summer with a project you're proud to talk about in your next interview and experience that helps you understand what you might want to do after college.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30 PM CT

Locations:

• 820 Follin Lane, Vienna, VA 22180

• 5550 Heritage Oaks Dr Pensacola, FL 32526

• 141 Security Dr. Winchester, VA 22602

About Us