Customer Service Representative

Customer Service Representative

LAZ Airport Services

Full-Time & Part-Time Opportunities Available | Non-Exempt

Deliver Exceptional Service. Support Travelers. Grow Your Career.
Want to hear something crazy?

Cars only spend about 5% of their time driving. The other 95%? PARKED.

At airports, that parked time is a critical part of every traveler's journey.

That's where LAZ Airport Services comes in.

As one of the nation's leading airport parking and transportation service providers, LAZ Airport Services helps millions of travelers safely navigate airport parking facilities every year. Our employees are often the first and last people customers interact with during their travel experience.

At LAZ, we live by a simple philosophy:

"Parking is our industry, but people are our passion."

We're looking for friendly, dependable, customer-focused individuals who enjoy helping others, working as part of a team, and creating positive experiences for travelers.

Whether your responsibilities include customer service, cashiering, lot monitoring, or license plate inventory management, you'll play an important role in delivering exceptional service and keeping operations running smoothly.

Why Join LAZ Airport Services?

Work in a dynamic airport environment

Paid training and development opportunities

Opportunities for career growth and advancement

Team-oriented and supportive culture

Fast-paced work environment where every day is different

Opportunity to make a positive impact on travelers' experiences

Join a growing organization that values its people

What You'll Do

As a Customer Service Representative, you may perform a variety of operational and customer service duties within airport parking facilities. Job assignments may include responsibilities commonly performed by Customer Service Representatives, Cashiers, License Plate Inventory Agents, and Lot Attendants.

Customer Service & Guest Assistance

• Provide friendly, professional, and courteous assistance to customers.
• Answer customer questions regarding parking products, rates, payment options, and facility locations.
• Assist customers with ticket issues, payment concerns, lost tickets, and parking-related inquiries.
• Deliver exceptional customer service while resolving customer concerns in a timely and professional manner.
• Provide directions and general airport parking information.
• Promote a positive customer experience at all times.

Cashier Responsibilities

• Process cash, credit card, mobile, and electronic transactions accurately.
• Provide receipts and maintain proper transaction records.
• Balance assigned cash drawer and follow established cash-handling procedures.
• Assist customers with payment equipment and parking access systems.
• Report discrepancies and equipment issues to management.
• Maintain accuracy and accountability through all transactions.

License Plate Inventory (LPI) Responsibilities

• Conduct license plate inventory activities throughout parking facilities.
• Record vehicle and inventory information accurately using handheld devices or operational systems.
• Verify vehicle information and parking activity as required.
• Assist with inventory audits and reporting.
• Identify and report irregularities or operational concerns.
• Maintain accurate records and documentation in accordance with company procedures.

Lot Attendant Responsibilities

• Monitor parking facilities to ensure cleanliness, organization, and operational readiness.
• Assist customers entering and exiting parking facilities.
• Patrol assigned areas and report maintenance, safety, or operational issues.
• Support traffic flow during busy travel periods.
• Perform basic facility inspections and report hazards.
• Assist with signage placement and general facility appearance standards.

Operational Support

• Support daily airport parking operations and special event activity.
• Work collaboratively with team members and supervisors.
• Follow airport, client, and company operational procedures.
• Communicate effectively with customers, coworkers, and management.
• Report incidents, safety concerns, and operational issues promptly.
• Assist with additional duties as assigned to support business needs.

We're Looking For Individuals Who Are
Customer-Focused

You enjoy helping people and creating positive experiences.

Dependable

You arrive on time, take ownership of your responsibilities, and consistently deliver quality work.

Team-Oriented

You enjoy working collaboratively and contributing to team success.

Detail-Oriented

You pay attention to accuracy and follow established procedures.

Adaptable

You can work in a fast-paced environment and adjust to changing business needs.

Professional

You represent LAZ Airport Services with integrity, courtesy, and professionalism.

Qualifications
Required

• High School Diploma or GED preferred.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer and data-entry skills.
• Ability to provide exceptional customer service in a fast-paced environment.
• Ability to work flexible schedules, including evenings, weekends, holidays, and peak travel periods.
• Ability to communicate effectively in English.

Preferred

• Airport operations experience.
• Parking operations experience.
• Cash handling or cashiering experience.
• Customer service experience in hospitality, retail, transportation, or service industries.
• Experience working with handheld devices, point-of-sale systems, or parking technology.

Success in This Role Looks Like

• Delivering exceptional customer service.
• Creating positive experiences for airport travelers.
• Maintaining accuracy in transactions and operational records.
• Supporting safe, efficient, and organized parking operations.
• Working effectively with teammates and leadership.
• Demonstrating professionalism, reliability, and accountability.

Benefits & Perks
Available to All Employees

Team-oriented work environment

Growth and advancement opportunities

PayActiv - On-demand access to earned wages

Paid training and development

Free company uniforms

Health Coaching & Wellness Resources

Employee Assistance Program (EAP)

Smoking Cessation Program

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability
• Long-Term Disability

Part-time employees averaging at least 25 hours per week may become eligible for full-time benefits after six months of employment.

Physical Requirements

This position requires the ability to:

• Work indoors and outdoors in varying weather conditions.
• Stand and walk for extended periods.
• Frequently bend, stoop, squat, and reach.
• Lift, push, pull, and carry up to 25 pounds.
• Operate handheld devices and parking equipment.
• Navigate parking facilities and garage structures safely.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why LAZ Airport Services?
Join a Team That Moves Travelers Forward

If you enjoy helping people, take pride in delivering great service, and want to be part of a team that supports millions of airport travelers each year, we'd love to hear from you.

Apply today and start your career with LAZ Airport Services.

Parking is our industry. People are our passion.

LAZ Airport Services is an Equal Opportunity Employer and participates in E-Verify. We are committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected by applicable federal, state, or local law.