Senior Sales Solution Engineer

Location: Remote, USA Work Arrangement: Remote

We are continuously seeking talented professionals for future opportunities across our organization. While there may not be an immediate opening available at the time of your application, we encourage you to apply if your skills and experience align with this role. Applicants will be considered for current and future positions as business needs evolve.

The Senior Sales Solution Engineer is responsible for providing technical and industry expertise to the sales team and customers throughout the pre-sales process. This role serves as the technical lead for complex customer engagements - applying deep solutions knowledge, industry insight, and best practices to design and deliver compelling solution strategies that drive customer confidence and accelerate deal momentum.

This is a role for someone who thrives at the intersection of technology and sales - bringing a consultative approach, a passion for problem-solving, and the ability to communicate complex concepts clearly and persuasively to a wide range of audiences.

Act as the technical lead for complex customer engagements - applying extensive knowledge of solutions and industry verticals to lead pre-sales meetings, identify technical requirements, and formulate winning solution strategies.
• Create and present demonstrations of proposed solutions to key customer stakeholders - applying solutions knowledge, experience, and best practice expertise to secure validation and buy-in from decision-makers.
• Coordinate meetings with global services to transition key information - remaining actively involved in the process to ensure a seamless customer handoff and composing internal documentation that fully reflects all activity related to the solution strategy.
• Provide technical responses for Requests for Proposals (RFPs) - taking proactive measures to identify and improve internal efficiencies while remaining current on best practices, market trends, and emerging technologies.
• Present at trade shows, conferences, and industry events - serving as a knowledgeable and compelling representative of Hyland's solutions to external audiences and key customer stakeholders.
• Mentor, coach, train, and provide feedback to team members - partnering with development in support of solution enhancements and contributing to the overall growth and technical capabilities of the pre-sales organization.

• Bachelor's degree in a related field such as Management Information Systems or Computer Science - or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job - with significant experience in technical sales and relevant industry or technology.
• Experience with Enterprise Content Management (ECM) and general software implementation methodologies - with the ability to thrive in a fast-paced, deadline-driven environment and manage projects to completion.
• Demonstrated ability to develop and use engaging, informative, and compelling presentation methodologies - with the ability to speak and write with ease, clarity, and impact using a communication style appropriate to the subject and the audience.
• Demonstrated ability to establish rapport and gain the trust of others - effective at gaining consensus and collaborating successfully within teams and across other areas of the organization.
• Self-directed with a strong drive to learn and stay current professionally - with strong collaboration skills and up to 60% travel time required.

• Extensive knowledge of solution strategies and industry verticals - with the ability to act as a technical lead for complex, enterprise-level customer engagements throughout the pre-sales process.
• Experience composing detailed internal documentation and technical RFP responses - with strong attention to accuracy and the ability to fully capture all activity related to the solution strategy.
• Experience presenting at trade shows, conferences, and industry events - serving as a knowledgeable and compelling representative of enterprise software solutions to key stakeholders.
• Proven ability to mentor, coach, and provide feedback to team members - contributing to the overall growth and technical capabilities of a pre-sales or solution engineering team.
• Experience collaborating with development and global services teams - supporting solution enhancements and ensuring seamless transitions throughout the customer engagement lifecycle.

The base salary compensation range for this role is $125,707 - $138,358 per year. In addition to base salary, this role is eligible for a 30% commission on top of base pay. Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws.

Hyland is the pioneer of the Content Innovation Cloud, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.