Manager INFOR ERP Services - Infor ERP Services

Summary:

The Manager of Infor Services is responsible for overseeing the performance and operational success of Infor Services across the enterprise. This role leads a team that supports system optimization, end-user enablement, and the deployment of new functionality. The manager supports integrating Infor systems during new hospital acquisitions and managing go-live activities to ensure smooth transitions and alignment with enterprise standards.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.

• Ensure Infor applications meet business requirements and deliver reliable, consistent functionality by overseeing system performance, issue resolution, monitoring, and continuous improvement efforts.

• Evaluate and optimize Infor solutions to enhance system utilization, efficiency, and business value across the enterprise.

• Establish and maintain best practices, process standardization, and alignment with enterprise architecture, compliance requirements, and system standards for all Infor-related processes and integrations.

• Assess and oversee upgrades, enhancements, and new system integrations to ensure compatibility, performance, and adherence to organizational standards.

• Provide recommendations to leadership on process improvements, new system capabilities, and optimization strategies that support organizational goals.

• Lead testing and validation activities by collaborating with analysts, technical teams, and business stakeholders; coordinate user acceptance testing (UAT), rollout planning, and feedback sessions for new or enhanced functionality.

• Support hospital acquisitions and Infor Supply Chain go-lives, ensuring proper configuration, data readiness, system integration, and end-user readiness.

• Lead, mentor, and support the Infor Services team, including workload prioritization, resource planning, coaching, performance evaluations, and partnership with HR on corrective actions as needed.

• Assist with the development and delivery of training programs, end-user documentation, and support resources to improve system adoption and proficiency.

• Work effectively with technology teams, business stakeholders, leadership, end users, and external partners to ensure coordinated delivery of Infor Services.

• Make independent decisions regarding system configuration, deployment strategies, prioritization of enhancements, and issue resolution.

• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in a related field or equivalent years of direct experience required

• Proficient with Microsoft Excel, Word, PowerPoint, and familiarity with BI tools such as Power BI

• Strong written and verbal communication skills, including presentation skills required

Experience

• 2 years of management experience required

Education/Skills

• 6 years of technical experience required

• Experience with ERP System support and maintenance required (Infor FSM preferred)

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time