Patient Access Representative

Aquent is proud to partner with a leading healthcare organization that stands at the forefront of delivering compassionate service and innovative health solutions. This organization is deeply committed to ensuring every patient's journey begins with clarity and unwavering support, making a profound impact on community well-being. Join a team where your dedication directly enhances patient experiences and operational excellence, contributing to a healthier future.

This is an exceptional opportunity to become the welcoming face and guiding hand for patients, playing a pivotal role in shaping their entire healthcare journey. Your contributions will ensure a seamless and supportive admissions and registration process, setting the stage for positive outcomes. If you are passionate about helping others and eager to build a rewarding career in healthcare administration, this entry-level position offers the perfect platform to make a tangible difference every single day!

About the Role

Step into a crucial role where you will be instrumental in shaping the patient experience from their very first interaction. As a key member of our administrative team, you will manage vital functions that directly support patient care, contribute to efficient operations, and uphold the highest standards of customer service. Your work will ensure patients feel welcomed, informed, and supported, setting the stage for a positive healthcare journey and directly impacting patient satisfaction and the overall effectiveness of healthcare delivery.

What You'll Do

• Securely handle and accurately record patient payments collected at the point of service.
• Develop a foundational understanding of diverse health insurance coverage options, related processes, and procedures.
• Address routine patient inquiries and concerns, adeptly performing service recovery as needed.
• Escalate complex registration issues to senior team members for resolution.
• Warmly greet patients and initiate the registration process, maintaining professional communication with various healthcare team members, physicians, guests, and patients through telephone, email, and in-person contact.
• Achieve weekly individual productivity targets and key performance indicators as established by leadership.
• Deliver exceptional customer service to all individuals encountered.
• Perform a combination of responsibilities across all areas of patient access operations.

What You'll Bring

We are looking for individuals who are eager to learn, committed to service excellence, and ready to contribute to a dynamic healthcare environment. This role is ideal for those with a customer service background or recent graduates seeking an entry point into healthcare administration.

Must-Have Qualifications:

• High school diploma or GED equivalent.
• Ability to communicate effectively, both verbally and in writing, at a level appropriate for the role.
• Demonstrated ability to collaborate effectively with individuals at all organizational levels.
• Familiarity with computer systems and software relevant to administrative functions.
• Basic knowledge of medical terminology, including common insurance types such as Medicare, state-specific healthcare programs, Workers' Compensation, Managed Care (HMO, PPO, POS), and various health programs.

What Sets You Apart:

• Bilingual proficiency (English and Spanish) is highly preferred.

Important Details

• Must be authorized to work in the United States.
• Must not require sponsorship of any kind for the duration of the assignment.
• Must be able to work on a W-2 basis. C2C or 1099 is not permitted for this position.
• Must be flexible to work on a rotating shift basis including weekends. Shifts will start as early as 7:00 AM and as late as 7:00 PM.