Customer Service Specialist I

• High school education/GED and two years customer service experience
• Basic knowledge of customer service procedures and techniques (2 years experience)
• Functional loan knowledge such as calculating interest, loan-billing transactions, problem solving, balancing transactions, etc.
• Knowledge of how to effectively handle a high volume of external and internal inquiries and demands
• Ability to comprehend/interpret questions involving loan accounts and articulate/communicate effective written or verbal response
• Ability to recognize barriers to customer satisfaction; proactive in eliminating/overcoming barriers
• Detail oriented with an emphasis on accuracy
• Computer skills
• Time management principles to prioritize workload
• Ability to work well under pressure and within tight deadlines
• Ability to accurately batch, balance, and process loan transactions

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

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