Manager, Central Operations

Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.

We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).

Schedule: Monday-Friday, Exempt/Hybrid.

Summary: Travis Credit Union's Central Operations Management team provides strategic leadership and oversight of 14 million transactions worth $19B annually of wires, check, and ACH, ensuring seamless execution of daily operations that directly impact member experience and institutional success. This role is responsible for driving operational efficiency, maintaining regulatory compliance, and mitigating risk across all transaction channels-including branch, digital, ATM, records retention, and document imaging.

The team manages critical functions such as inbound and outbound check and image processing, ACH, and wire transfers, serving as a backbone of transactional integrity and service excellence. Through proactive leadership and cross-functional collaboration, Central Operations plays a vital role in supporting the mission and operational success of TCU and its members.

Profile:

• Leads, trains, evaluates, coaches, professionally develops and motivates staff to attain department goals. Sets and monitors performance goals. Promotes a work environment that encourages involvement, initiative and teamwork. Builds career development paths for assigned staff.
• Oversees daily operations while driving process improvements, automation initiatives, technology implementations, and strategic projects that enhance efficiency, accuracy, scalability, and member service to ensure all departmental tasks are executed efficiently, with member service as the top priority.
• Attends and contributes to committee meetings as required. Manages departmental budget and identifies cost-saving opportunities.
• Responsible for data analysis to improve operational efficiencies such automation vs manual processes, adhering to time-based transactions.
• Leads fraud detection, investigations, alert monitoring, and dispute resolution activities related to ACH, wire, and check transactions to protect member assets and ensure regulatory compliance.
• Resolves complex member issues, transaction exceptions, and escalated operational matters.
• Drives the evaluation, selection, and implementation of new technologies and process automation solutions to improve operational efficiency, enhance accuracy, reduce risk, and support scalable growth.
• Administers system implementations and ensure effective training and adoption across the department.
• Directs change management to implement new technologies, regulatory updates, and process enhancements; communicate changes and ensures adoption.
• Serves as a subject matter expert and ensures adherence to applicable rules and regulations (e.g., NACHA, FedNow, OFAC, etc.) and internal policies; prepares for and supports audits/exams.
• Manages vendor relationships related to check, wire, and ACH platforms, and ensures SLAs are met and issues are promptly addressed.
• Provides leadership and oversight of records management, document imaging, information governance, retention administration, and records lifecycle activities.

Not all functions/tasks are listed above; however, those listed are considered essential.

Skills:

• Strong leadership and team development.
• Effective coaching, mentoring, and performance management capabilities.
• Expert communication, collaboration, and relationship building abilities.
• Strategic planning and execution.
• Advanced expertise in deposit operations, including ACH, wire transfers, and check processing.
• Proficiency in fraud detection, investigations, and dispute resolution.
• Strong regulatory compliance and operational risk management.
• Expertise in internal controls, audit readiness, and loss prevention practices.
• Process improvement and workflow automation skills.
• Advanced analytical thinking, problem-solving, and decision-making skills.
• Demonstrated ability to lead projects and drive organizational change.
• Strong vendor and third-party relationship management.
• Sound budget administration and financial stewardship.
• Proficiency in records management, document imaging, and information governance practices.
• Advanced knowledge of core banking systems, payment platforms, and related technologies.

Reporting and Experience:

• Reports directly to AVP, Member and Deposit Operations.
• Provides leadership, motivation, and professional development to staff across multiple
• Direct supervisory responsibilities for assigned supervisors. Overall supervisory responsibilities for the Central Operations staff.
• Additional responsibilities:
• Provides strategic leadership and oversight for Deposit Operations functions, ensuring efficient, accurate, and compliant delivery of services across multiple operational teams.
• Leads, develops, and mentors supervisors and staff, fostering a culture of accountability, engagement, continuous improvement, and professional growth.
• Ensures department-wide compliance with applicable regulations, including NACHA, Reg E, Reg CC, Reg D, Reg DD, and other regulatory requirements, while maintaining strong internal controls and audit readiness.
• Directs process improvement, automation, and operational efficiency initiatives to enhance service quality, scalability, and organizational effectiveness.
• Oversees vendor and third-party relationships, ensuring service levels are achieved, risks are managed, and operational issues are resolved effectively.
• Leads system implementations, technology enhancements, and enterprise projects, serving as a subject matter expert for operational processes and solutions.
• Develops, implements, and maintains departmental policies, procedures, and operational standards in partnership with cross-functional stakeholders
• Oversees departmental budget planning, resource allocation, and expense management while identifying cost-saving and operational improvement opportunities.
• Utilizes data analysis, reporting, and performance metrics to drive strategic decision-making, operational effectiveness, and continuous improvement efforts.
• Collaborates with executive leadership, business partners, committees, and governance groups to support enterprise initiatives, organizational goals, and member experience objectives.
• Bachelor's degree or equivalent work-related experience.
• Minimum of 10 years of experience in financial services, or customer service, operations or a related role.
• Minimum 5 years of experience in supervisory or leadership roles.

Compensation:
Manager, Central Operations: Grade 20 - Exempt $127,712.00 - $157,768.00.

Benefits:
At Travis Credit Union, we prioritize the wellbeing of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.

Eligible employees enjoy a robust benefits package, which includes:

• Competitive medical, dental, and vision insurance
• Mental health and wellness programs
• Employee performance incentive plan
• Merit-based salary increases
• 401(k) program with immediately vested employer match
• Generous holiday and vacation policies
• Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Affirmative Action Employer.
EOE / Individuals with Disabilities / Veteran Status