Sr Mgr, Consumer Growth and Measurement

The Senior Manager, Retail Consumer Growth & Measurement will play a key leadership role in shaping the future of retail banking growth at BOK Financial. This leader will oversee a team focused on customer acquisition, lifecycle marketing, and retail promotions while connecting marketing strategy to measurable business outcomes. The role blends strategic leadership, growth marketing, and data-driven decision making. It calls for someone who can build strategies from the ground up, lead high-performing teams, and turn customer insights into meaningful growth. This is an opportunity to join a business with ambitious long-term growth goals and the support, investment, and visibility to make a lasting impact.

BOK Financial is investing in the future of its retail banking business, and this role sits at the center of that growth strategy. As Senior Manager, Retail Consumer Growth & Measurement, you'll lead the development and execution of marketing strategies that attract new customers, deepen existing relationships, and drive measurable growth across the customer lifecycle. You'll work closely with partners across consumer banking, analytics, digital channels, marketing technology, and other lines of business to identify growth opportunities, guide investment decisions, and connect marketing performance to business results. You'll also lead a team responsible for acquisition marketing, lifecycle engagement, and retail promotions, helping scale marketing capabilities to support the organization's expansion goals.

You'll join a collaborative, high-performing team that brings together banking, financial services, and broader marketing expertise to solve complex growth challenges. This group values curiosity, accountability, and new ideas. It has strong support from executive leadership and a shared commitment to advancing the future of retail banking. Team members are encouraged to challenge conventional thinking, test new approaches, and contribute to the organization's long-term growth strategy. At BOK Financial, we invest in people, create opportunities for growth, and help employees build rewarding careers while making a real impact on the business.

• Develop growth strategies from the ground up that attract new customers, deepen relationships, and grow retail deposits.
• Lead a team focused on acquisition marketing, lifecycle marketing, and retail promotions, giving day-to-day guidance and helping each person grow.
• Partner with consumer banking, analytics, digital, and line-of-business leaders, plus agency and media partners, to align priorities and improve performance.
• Translate marketing and customer data into clear insights and recommendations that show how marketing drives business results, and present them to senior and executive leaders.
• Prioritize marketing investments and resources, deciding what to start, stop, or scale to support long-term retail growth across markets.

This level of knowledge is normally acquired through completion of a bachelor's degree in marketing, Business, Communications, or related field and 10+ years' experience in marketing and 5+ years in a leadership role or an equivalent combination of education and work-related experience.

• Demonstrated success developing and optimizing acquisition, lifecycle, cross-sell, and retention marketing programs that deliver measurable growth outcomes, preferably in a regulated industry.
• Demonstrated expertise in retail deposit products, customer lifecycle management, performance marketing, segmentation, personalization, and campaign analytics.
• Proven ability to connect marketing activity to measurable business outcomes, including account openings, funded balances, retention, primacy, lifetime value, and marketing ROI.
• Strong analytical judgment with the ability to interpret complex data, identify growth opportunities, and translate insights into actionable strategies and recommendations.
• Proven ability to influence and align cross-functional partners across analytics, digital channels, marketing technology, product, sales, and line-of-business stakeholders.
• Experience leading external agencies, media partners, technology vendors, and cross-functional teams to execute integrated marketing strategies.
• Excellent executive communication, project leadership, organizational, and stakeholder management skills.
• Ability to think strategically while exercising sound judgment, executing with precision, and maintaining strong attention to detail.
• Working knowledge of compliance and regulatory considerations in financial services such as CAN SPAM, UDAAP, TISA, and Reg DD.
• Proven ability to manage budgets, evaluate resource tradeoffs, and prioritize investments based on growth potential, performance results, and business impact.
• Strong people leadership, performance management, and talent development skills.
• Proficient with spreadsheet and word processing software, including the ability to function effectively in a Microsoft Office environment (Word, Excel, PowerPoint).