Operations Processing Specialist

Customer Service Opportunity in Financial Services

Operations Processing Specialist - Alternative Investments

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic requires a minimum of four (4) days per week working in the office. Applicants must be able to meet this in-office attendance requirement based on an assigned schedule, regardless of your commuting distance or personal travel time to the designated office location.

Osaic is not considering remote candidates at this time.

Role Type: Full-time, Non-Exempt

Salary: $45,000 - $49,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more. To view more details of what you can look forward to, visit our careers page:https://careers.osaic.com/benefits

Summary:

Osaic Operations Processors are part of a team responsible for the accurate, timely and efficient processing of routine and complex transactions involving life events such as but not limited to age of majority/termination, beneficiary discrepancies, beneficiary claims, review and handling of foreign beneficiaries, Power of Attorney document review and understanding of allowable actions, divorce settlements, account opening, money and/or asset movement, supporting the activities associated within Brokerage Operations. Serve as backup resources to coworkers that perform equivalent duties and demonstrate flexibility to respond to increases in workflow.

Responsibilities:

• Review, process and follow up on various life events requests including but not limited to foreign beneficiaries, beneficiary claims/disclaim, reviewing trades after death of the account holder, account restrictions, divorce situations, see through trusts, and power of attorney.
• Handling of account opening to account closure involving internal asset movement and external asset movement/transfer pertaining to foreign beneficiary(ies).
• Review and understanding of underlying securities/holding within an account.
• Understanding of account types and ability to articulate proper next steps to financial professionals on deceased accounts.
• Must act as subject matter expert for several different responsibilities within brokerage Operations.
• Exercise judgment to know when to escalate issues to manager or supervisor.
• Act as back-up to co-workers by cross-training on all department functions and demonstrate flexibility to respond to influx of workflow.
• Interact with clearing firms and financial professionals on routine and complex brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems.
• Strong understanding of the clearing firm's processes and policy vs. internal policy & procedure.
• Create a strong working relationship with vendors, internal stakeholders, and financial professionals.
• Keep up to date on changes to industry and business processes.
• Make outbound phone calls to our financial professionals as needed.

• All other duties as assigned.
  

Education Requirements:

High School Diploma or equivalent (GED) required

Basic Requirements:

• 2-3 years relatable or transferable work experience; financial services experience preferred.
• Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint.
• Excellent communication & organizational skills.
• Ability to thrive in a fast paced, entrepreneurial environment.
• STRONG customer focus orientation.
• High attention to detail, analytical mindset, and problem-solving skills.
• Ability to work independently and maintain high levels of quality.
• Ability to work and remain focused under pressure.
• Ability to participate and contribute to a team environment.
• Ability to become proficient with the following internal systems: NetX360+, Wealthscape, Front-End Imaging (FEI), Salesforce (contact management and imaging workflow systems), and other back-office functions.
• Ability to acquire and retain knowledge of securities industry rules and best practices regarding brokerage account operations and have strong organizational and time management skills.

Preferred Requirements:

• 2+ years' experience in financial services operations or broker-dealer setting.
• Bachelor's degree in business, Finance or related field is preferred.
• CRM experience / Salesforce experience.
• Completion of FINRA SIE exam.
• FINRA Series 7 license.