Starlink Customer Success Specialist (Brazil)

STARLINK CUSTOMER SUCCESS SPECIALIST (BRAZIL)

Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Specialists own activations and billing, from a signed contract order to a working account.

This entry-level individual contributor role will focus on supporting Starlink operations in Brazil. You will not own a book of customers. The ideal candidate is fluent in Portuguese, familiar with Brazilian invoicing and shipping processes, organized, accurate under high volume, and takes ownership of getting orders live and billed correctly.

RESPONSIBILITIES:

• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
• Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Communicate with Portuguese-speaking customers and internal teams to resolve issues
• Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask
• Identify and improve inefficient processes to streamline future orders

BASIC QUALIFICATIONS:

• Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Professional proficiency in Portuguese and English, written and verbal

PREFERRED SKILLS AND EXPERIENCE:

• Experience supporting customer operations, order fulfillment, or billing in Brazil
• Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF
• Understanding of Brazilian shipping, logistics, and delivery documentation processes
• Communicates clearly and raises problems early, with a dollar amount and next step
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow

ADDITIONAL REQUIREMENTS:

• Willing to work across time zones, including Brazil business hours, when customer shipments, activations, or billing deadlines require

COMPENSATION AND BENEFITS:

Pay range:
Customer Success Specialist: $85,000.00 - $100,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.