Technical Analyst 2

The University of New Mexico
Information Technologies seeks a Technical Analyst 2 dedicated to UNM
Athletics operations support as part the Campus Outreach & Engagement IT
Team.

The ideal candidate will have
experience managing Microsoft and Apple endpoints in a complex enterprise
that supports a range of services and using sophisticated directory-based
management tools such as SCCM/Intune, JAMF, with collaboration tools such as
Teams/Zoom.

This position will provide
initial/primary contact support for the ticketing application, Paciolan,
utilized by Athletics and will coordinate vendor escalations with the
ticketing area of Athletics.

Additional Duties/Responsibilities: This position requires evening and weekend work based on UNM
Athletics and special event schedules.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

• Experience supporting Windows devices in an enterprise environment, including Microsoft Active Directory and endpoint management tools such as SCCM or Intune. Related experience may include mobile device management, software deployment, system updates, security configuration, authentication and access permissions, file and printer sharing, and collaboration tools such as SharePoint and Microsoft Teams.
  
• Experience supporting Apple devices, including familiarity with Jamf or similar device management tools.
  
• Demonstrated ability to document technical solutions and provide remote and in-person support to non-technical customers, including user training and guidance.
  
• Experience documenting support processes and procedures, following institutional IT and security standards, and sharing knowledge with colleagues.
  
• Experience maintaining computer hardware and software inventories to support equipment planning, renewal, and replacement.
  
• Ability to provide frontline support for event ticketing applications, troubleshoot user access issues, and coordinate escalations with vendors.
  
• Ability to troubleshoot point-of-sale systems and related devices used during athletic and special events.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.