Program Manager I, Residential Services - Renewal Village

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Colorado Coalition for the Homeless seeks a Residential Services Program Manager to assist in the development, management, and supervision of the Residential Services housing services, program development and implementation, and intradepartmental collaboration in accordance with the applicable policies and procedures established by the Board of Directors, program funders, and management staff. This position oversees the day-to-day interdisciplinary support provided to 108 households within the Renewal Village program. Oversight includes ensuring staff are providing evidence-based bast practices that include integration of both CCH integrated health services along with access to mainstream community resources. This positions works closely with the Transitional Housing Department, which provide support services to an additional 108 households within the project, to create a team culture that optimizes available resources. Additionally, this position acts as part of the management team, collaborating to create a trauma informed, supportive, inclusive work environment for staff and service environment for program participants. This position is located at 200 W. Warner Place, Denver CO

Coalition Benefits

In addition to the unique challenges and extraordinary rewards of our work, eligible Coalition employees enjoy a rich benefits package, including:

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

The effective date for your benefits will be the first of the month following your date of hire.

1. Works to create a supportive working environment that encourages trauma informed and culturally competent interactions that build collaboration and create a kind and respectful atmosphere.
2. Provides excellent internal and external customer service and communicates in a professional, timely, and effective manner.
3. Maintains staffing schedules in collaboration with other departments to ensure maximum coverage
4. Provides, at a minimum, bi-weekly individual and group staff supervision including providing coaching and problem-solving assistance to staff as needed.
5. In collaboration with the Director/Associate Director of Residential Services recruits, interviews, hires, and trains new staff.
6. Trains and assists staff as needed regarding job duties, including but not limited to case management activities, HMIS and EHR data entry, therapuetic interventions, and appropriate documentation.
7. Ensure direct reports meet established productivity standards.
8. Provides appropriate correspondence to clients, case managers, clinical staff, community service providers, and other relevant people involved in program participant care and/or service delivery.
9. Assures compliance with funding requirements, including periodic reports to grantors and partners and ensuring all verification paperwork and data entry is completed as required by law and/or payor sources.
10. Assists to ensure compliance with HUD guidelines, participates in completing reports, and improving inter departmental workflow as assigned. This includes managing the census for programs under the purview of this position and coordinating with the Associate Director and partnering departments regarding census.
11. Ensure direct reports complete all required trainings.
12. Utilizes a systems approach to identify strengths and needs of the program and collaborates to create and implement improvements in an on-going manner.
13. Appropriately responds to crises as they arise and in a trauma informed manner.
14. Drives company vehicles as required, including transporting residents if needed.
15. Attends required meetings and regular supervision with Associate Director of Residential Services.
16. Completes all required forms and reports in a complete and timely manner.
17. Understands and follows the related policies and procedures of CCH.
18. Assists in the development and oversight of program budgets, grant applications, and completion of all required reports to funders as assigned.
19. Works closely with other program managers to develop an integrated, evidence based system of care.
20. Attends all assigned management and stakeholder meetings as a representative of CCH Residential Services.
21. Assists in the implementation of quality improvement activities including providing oversight, implementation, documentation, and follow-up.
22. Completes assigned staff performance reviews as necessary, maintains supervision records, and provides support and accountability to employees.
23. Maintains a work environment marked by respect for others, values inclusiveness and builds workforce diversity, and fosters cooperation and teamwork.
24. Participates in development and implementation of department training.
25. Complete other special duties and tasks as assigned by management.

1. Bachelor's Degree in human services, social work, or related field with Master's degree in human services field preferred.
2. More than two years of experience in a similar setting (residential, mental health, transitional housing, etc.) required. Management/supervisory experience preferred.

1. Proficiency in customer care and service;
2. Knowledge of non-profit organizational management practices;
3. Knowledge of basic accounting principles and budgeting practices;
4. Knowledge of homelessness, mental illness, and substance abuse including symptoms and treatment options, local services, and resources;
5. Understanding of Trauma Informed Care and ability to apply the principles to supervision and client care;
6. Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail; HR systems) and telephones;
7. Ability to function cooperatively as a member of the team, including supervisory team, leadership teams, and colleagues;
8. Ability to listen effectively, synthesize and analyze information, and respond creatively to challenging situations;
9. Ability to interact with residents in a fair and tactful manner;
10. Clearly understand and respect of the need for resident confidentiality;
11. Ability to effectively and professionally communicate with others both in writing and orally;
12. Ability to work independently and with little ongoing supervision;.
13. Ability to organize and prioritize multiple responsibilities simultaneously;
14. Ability to ensure accuracy of data management and reporting;
15. Ability to make sound decisions, using available information while maintaining appropriate confidentiality;
16. Ability to foster a productive work team and retain valued supervisees;
17. Ability to pass automobile insurance carrier's motor vehicle record investigation;
18. Ability to drive 15 passenger van.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

• Denver, CO, USA